Senior Manager, Site Reliability Engineering

## Senior Manager, Site Reliability Engineering Apply:
Mississauga - Avebury:
Full time:
Posted 7 Days Ago:
REQ#
** Who are we?
** At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‐critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
** What will you contribute?
** We are seeking a
** Senior Manager, Site Reliability Engineering
** to ensure the availability, performance, and reliability of our containerized business applications. You will bridge the gap between development and operations by troubleshooting complex application issues, automating routine support tasks, and managing deployments. This position will require strong Dev Ops pipeline development to ensure seamless application deployment and management.
** Responsibilities & Deliverables:**
* ** Dev Ops Support:
** Create, manage, and support pipelines that the application support teams will be utilizing to deploy applications.
* ** Application Troubleshooting:
** Diagnose complex runtime errors, connectivity issues, and performance bottlenecks in containerized and non-containerized applications.
* ** Incident Management:
** Respond to production alerts, lead root-cause analysis (RCA), and implement permanent fixes.
* ** Change Management:
** Understand and create change records. Follow the change management process for auditing purposes.
* ** Deployment Support:
** Manage and validate application deployments across staging and production environments using automated pipelines that you support.
* ** Automate Operations:
** Write scripts to automate routine health checks, log rotation, and recovery procedures. Innovate solutions to help the customer support and engineering teams.
* ** Monitoring & Alerting:
** Configure application dashboards and alerts to catch anomalies before they impact users.
** Required

Skills & Experience:

**
* *
* Experience:

** Proven experience in application support, production support, or systems engineering.
* ** Container Operations:
** Hands-on experience troubleshooting applications running in Docker and Kubernetes.
* ** Automation & Scripting:
** Proficiency in Bash and Python to automate troubleshooting and support workflows.
* ** Java application

Experience:

** Ability to troubleshoot java based applications, keystore, heap settings, and tuning.
* ** Log Analysis:
** Strong skills using log aggregation tools like Grafana/Loki.
* ** Advanced Linux

Skills:

** Confident navigating Linux environments, checking system logs, and analyzing network traffic. Ability to understand, diagnose, and fix system level issues.
* ** Disaster Recovery Knowledge:
** Ability to understand, improve, and manage DR environments and failovers
*
* Preferred Qualifications:

**
* ** CI/CD Familiarity:
** Experience using tools like Jenkins, Git Hub CI, or ArgoCD to deploy applications.
* ** Database Basics:
** Oracle DB queries (updates, inserts, selects, deletes)
* ** Cloud Knowledge:
** Experience supporting applications hosted on Azure, AWS, or GCP
* ** Technical

Experience with :
** YAML, XML, AKS, Flux, Ansible, Azure CI/CD, Github, Kafka, Elastic Search/Open Search, IBM MQ, DNS, Networking, Oracle DB, Redhat AMQ, Grafana and observability
* ** Bonus experience:
** Understanding of NACHA and different payment rails including real time payments

Compensation: 110 - 145k CADWe are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
** Flexibility:
** Enjoy unlimited vacation, subject to local regulations…