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Senior Consultant - ServiceNow HRSD

Job in Mississauga, Ontario, Canada
Listing for: Infosys BPM Philippines
Full Time position
Listed on 2026-10-01
Job specializations:
  • IT/Tech
    IT Consultant, IT Project Manager, Systems Analyst, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 93000 - 105000 CAD Yearly CAD 93000.00 105000.00 YEAR
Job Description & How to Apply Below

Technology|n-ITSM|Service Now, Technology|n-ITSM|Service Now-HRSD

Domain

Delivery

Interest Group

Company

ITL Canada

Requisition

154014

Infosys is seeking an experienced Service Now Senior Developer. It is a technical role responsible for design, providing guidance and consulting on client facing solutions leveraging the Service Now platform. This position will be focused on integrations between Service Now and the other upstream and downstream systems. Integrations are typically on demand but also include scheduled activities. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the Service Now platform.
Required Qualifications:
  • Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
  • Candidate must be located within commuting distance of Mississauga, Ontario/Calgary, Alberta or be willing to relocate to the areas.
  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 4 years of Information Technology experience
  • At least 6 years overall experience in designing and implementing complex HRSD, CSM, ITSM, ITOM, HR ,SPM ,APM solutions and ITIL processes.
Preferred Qualifications:
  • At least 6 years of proven experience as an architect in designing and implementing Service Now CSM, ITSM, CMDB, Custom applications and integrating with several 3 rd party applications.
  • At least 5 years of development/configuration experience on the Service Now platform including Integration Hub and Mid Server
  • At least 20 distinct integrations experience like workday, Pager Duty, Azure, slack, SAP
  • Strong technical abilities, a sound understanding of business strategy and policies that govern the Service Now platform and possesses advanced Service Now knowledge and skill.
  • Good understanding of architecture / infrastructure concepts and ITIL implementation
  • Proven experience with key technologies relevant to the Service Now integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience with scripting in the Service Now platform using JS:
    Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling
  • Experience implementing systems using the Agile/Scrum methodology
  • Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus
  • Serve as primary technical point-of-contact for the project and as the face of the development team to the customer.
  • Work closely with business partners and technical SMEs to define and implement required integrations with Service Now
  • Be responsible for the implementation, ongoing enhancements, and support of all integrations with Service Now
  • Provides advice on how business services are delivered with a vision for improvement.
  • Stays current on Service Now products and applicable integrated technologies
  • Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and Service Now Implementation Best Practices. Works closely with client’s enterprise architecture team, Security team and Infrastructure team.
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
  • Ab…
Position Requirements
10+ Years work experience
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