AI Adoption & Engagement Lead

Req :  432996

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #Team Bell.

Summary
On the AI team within Technology Services, you are a vital part of making innovation happen across all business units. The AI Adoption & Engagement Lead is responsible for driving the enterprise-wide adoption, engagement, and democratization of our AI platforms, promoting a highly active "Citizen AI" culture across the corporate landscape. Artificial Intelligence is transforming how we work, but technology is only as powerful as the people who use it.

We are looking for an AI enablement coordinator to be the "boots on the ground" for our AI adoption efforts. Working closely with our AI platform and enablement leaders, your core mission is to execute our AI strategy by turning complex technical concepts into accessible, everyday habits for our employees.

In this role, you will drive and prime our enterprise enablement strategies. You will act as an internal consultant and strategic advisor, working directly with business units to analyze current workflows and lead interactive discovery workshops. By pairing deep technical curiosity with an empathetic, user-centric approach, you will help teams overcome technology hesitation, guide them in co-creating secure, no-code AI agents, and accelerate the adoption of Citizen AI across the entire corporate structure.

Key Responsibilities

Business Unit Discovery & Workshop Facilitation:
You will partner directly with diverse business units to run interactive discovery workshops. You will go directly into any Business Unit (BU) to conduct hands-on process diagnostic assessments with a strong sense of empathy for the user's daily friction points, guiding teams to redesign their workflows and change the way they work using our suite of AI platforms.

Enablement Planning:
You will design, maintain, and execute the comprehensive AI Enablement Plan, establishing clear, structured roadmaps for platform rollouts. You will ensure every tactical enablement activity directly aligns with our overarching organizational goals and objectives, driving toward measurable business outcomes, user proficiency milestones, and scaled active platform adoption.

Content Creation & Technical Translation:
You will write clear, engaging communications, step-by-step how-tos, FAQs, and tutorial documents. You will take technical AI concepts and translate them into simple, actionable resources for non-technical users.

Community Building & Front-Line Support:
You will host regular "office hours" to help users hands-on, and you will organize and facilitate meetings for our internal network of AI Change Champions.

Strategy Execution & Coordination:
You will own and maintain the central Enablement Communications Calendar. You will build and manage the processes needed to seamlessly coordinate with HR and Internal Comms to plan workshops and roll out new training initiatives.

Self-initiated Program Outreach:
Actively identify, prioritize, and engage prospective business units that would benefit from AI enablement. Operating with high autonomy as a self-initiator, independently design and execute tailored outreach plans, pilot programs, and onboarding journeys to steadily expand our active user base.

Critical Qualifications

Technical Fluency: A university degree in Computer Science or Technology, combined with proven technical fluency and experience driving technology adoption, user enablement, and proficiency on advanced AI tools, alongside the ability to translate complex technical architectures for end-users.

Proactive Self-Initiative & Consulting Mindset: A highly organized self-starter with a consulting mindset, capable of operating independently to manage multiple moving parts. You can proactively identify new enablement opportunities, take ownership of ambiguous spaces, and structure systematic approaches to drive adoption and engagement without constant…