IT Help Desk Analyst at Achev

Join Achev as an IT Help Desk Analyst, providing essential user support across all locations. Leverage your technical skills to assist employees with troubleshooting and proactive IT solutions.

In this role, you will act as the first line of support, responding to service requests via tickets, phone calls, and emails. With a Bachelor’s degree in IT or equivalent experience, you will handle desktop hardware and software installations, maintain inventories, and ensure network connectivity for various devices.

Your role will be vital in empowering a diverse clientele while fostering Achev’s collaborative culture.

Key Responsibilities:

• Respond to help desk requests and organize service tickets

• Install and troubleshoot desktop hardware and software

• Maintain inventory for IT equipment and software

• Perform system backups and recovery processes

• Elevate issues based on impact and urgency

Requirements:

• Bachelor’s degree in IT-related field preferred

• 2-5 years of IT experience required

• Strong knowledge of Windows 10+ and Microsoft Office

• Valid Ontario driver’s license with the ability to travel

• A+ or Microsoft MCSA certification preferred

Your support will enhance Achev’s commitment to providing equal opportunities for diverse Canadians.