AMS Lead IBM iSeries​/AS400

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Role Summary We are seeking an experienced AS400 AMS Lead to lead the support, maintenance, enhancement, and modernization of mission-critical applications hosted on the IBM i (AS400/iSeries) platform. This role combines technical leadership, application support management, stakeholder engagement, incident resolution, and continuous service improvement within an Application Management Services (AMS) environment.

The successful candidate will serve as the primary technical authority for the IBM i landscape, ensuring system stability, performance, security, and operational excellence while driving automation, modernization, and Dev Ops initiatives.

Mandatory Requirement:
Candidates must possess or be eligible to maintain Canada Secret Level II Security Clearance.

Key Responsibilities AMS Leadership & Service Delivery
• Lead the day-to-day operation of the IBM i (AS400) AMS function, ensuring adherence to SLAs, OLAs, and operational targets.
• Manage application support activities, including incident, problem, change, and release management.
• Act as the primary escalation point for complex production issues and critical incidents.
• Drive root cause analysis (RCA) and implement preventative measures to improve service stability.
• Coordinate support activities across onsite, offshore, and vendor teams.

Technical Leadership
• Provide technical leadership for IBM iSeries applications developed in RPG, RPGLE, COBOL, CL/CLLE, DB2, and related technologies.
• Review and approve technical designs, code changes, support fixes, and deployment plans.
• Mentor team members and promote technical excellence and knowledge sharing.
• Ensure adherence to development, support, security, and operational standards.

Application Support & Maintenance
• Lead production support activities for critical business applications.
• Oversee defect triage, troubleshooting, debugging, and resolution of application issues.
• Monitor system performance and proactively identify opportunities for optimization.
• Support planned releases, deployments, upgrades, and maintenance activities.

Dev Ops & Continuous Improvement
• Drive Dev Ops practices, automation initiatives, and operational efficiencies across the IBM i environment.
• Implement continuous service improvement initiatives to improve application reliability and support effectiveness.
• Identify modernization opportunities and support transformation initiatives involving APIs, integration platforms, cloud services, and automation tools.
• Improve monitoring, alerting, and operational observability capabilities.

Stakeholder Management
• Partner with business stakeholders, architects, infrastructure teams, security teams, and vendors to ensure successful delivery of services.
• Provide regular operational reporting, service reviews, and technical recommendations.
• Participate in governance forums and support strategic planning activities.

Required Qualifications
10+ years of experience supporting and developing applications on IBM iSeries (AS400) platforms.
5+ years of experience in a Technical Lead or AMS Lead capacity.

Hands-on expertise with:

RPG III / RPG IVRPGLE / Free Format RPGCOBOL / ILE COBOLCL / CLLEDB2 for iSQL / Embedded SQLQuery/400

Batch processing and job scheduling

Strong experience in:

Incident Management Problem Management Change Management Release Management Production Support…