Senior IT Support Engineer at Third Octet

Join Third Octet as a Senior IT Support Engineer, where you will tackle complex issues, execute critical changes, and maintain high service standards in a flexible work setup.

In this impactful role, you will act as the operational escalation point for major incidents, ensuring prompt resolution and stakeholder communication. Your past five years in managing Microsoft environments will be crucial as you lead migrations and train Tier 2 staff in best practices. The role is designed to maximize your operational impact while providing opportunities for personal and professional growth.

Key Responsibilities:

• Oversee escalated issues for the Services team

• Take command of technical actions during incidents

• Execute and manage complex operational changes

• Restore environments to their operational standards

• Facilitate effective post-incident review meetings

Requirements:

• At least five years in Microsoft services support

• Experience managing complex technical problems

• Depth of knowledge in Microsoft 365 and Azure

• Strong communication skills in technical contexts

• Valued Microsoft certifications a plus

Bring your expertise in IT support and operational excellence to Third Octet, where your contributions lead to meaningful outcomes.