Application Analyst

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Reporting to the Manager, Transport Systems, Information Technology, the individual in this position will reside at one of our main hubs within Mississauga and will play a key role in supporting Canada Cartage’s applications and technology. The portfolio encompasses all application systems that support the various transportation businesses. The applications are a mix of 3rd party systems with some customizations and internally built applications.

The individual will administer the portfolio of transportation applications and support day-to-day issues in a timely manner. This is a key role in ensuring the ongoing smooth operation of the business and becomes the natural go-to person for both resources within the technical team and the business community. They will act as a Subject Matter Expert for internal initiatives relating to these applications and participate in projects involving the terminals.

• Weekend and after hours support is required based on production issues and project timelines
• Flexibility to travel between multiple facilities within Canada for project rollouts
• Must have a valid G license and a reliable vehicle

• Utilize our Ticketing System to Log, prioritize, troubleshoot, route and monitor all support incidents or questions relating to the applications supported. Adhere to our SLA on issue/resolution turnaround.
• Assist other internal teams such as the Service Desk, Infrastructure Team or EDI Team with troubleshooting and technical support of related issues.
• Perform root cause analysis to determine the cause of recurring issues and either fix or provide recommendations toward solutions.
• Manage the upkeep of the application. Work with the Infrastructure, IT Security, DBAs and vendors to ensure that the applications and environments are updated routinely and functioning at an acceptable performance level.
• Continually drive improvements within the support processes by identifying opportunities for automation or simplifying processes.

• Some travel required on a per project basis to CCS facilities within Canada.
• On-site support and training presence when required at Transport Terminals

• Define scope, deliverables, success criteria and work breakdown structure for projects with management and stakeholders.
• Elicit and document requirements for system and process changes through interviews, discussions and review of systems or documentation.
• Use analytical skills and knowledge of systems and processes to critically evaluate information gathered from multiple sources (as sampled above), reconcile conflicts, identify gaps, perform root cause analysis, suggest improvements and arrive at value driven solutions.
• Proactively develop, direct and monitor the progress on a project by managing the plan, tasks and resources.
• Manage changes to scope associated with the project in a timely and suitable manner. Group changes into releases and manage expectations of stakeholders.

• Be a subject matter expert for the portfolio of systems supporting the Operations. Progressively understand the current functionality, keep up with future enhancements on the product roadmap, and assess capabilities in competing applications within the same domain.
• Review incoming IT Work Requests to understand the need, translate the business needs into technical requirements, and provide feedback into the project’s…