IT Application Analyst - TMS Brokerage Systems

IT Application Analyst - TMS Brokerage Systems
Position #:  1974

Position Summary
Reporting to the Manager, Brokerage Systems, Information Technology, the individual in this position will reside at one of our main hubs within Mississauga and will play a key role in supporting Canada Cartage’s applications and technology. The portfolio encompasses all application systems that support the various transportation businesses. The applications are a mix of 3rd party systems with some customizations and internally built applications.

The individual will administer the portfolio of transportation applications and support day-to-day issues in a timely manner. This is a key role in ensuring the ongoing smooth operation of the business and becomes the natural go-to person for both resources within the technical team and the business community. They will act as a Subject Matter Expert for internal initiatives relating to these applications and participate in projects involving the terminals.

Schedule
Mon-Fri, 40 hours

Weekend and after hours support is required based on production issues and project timelines

What you will do

Provide Tier 2/3 Application Support by logging, prioritizing, and troubleshooting incidents via the ticketing system, collaborating with internal teams, and performing root cause analysis to ensure timely resolution and continuous improvement.

Oversee Application Health & Maintenance, coordinating with Infrastructure, Security, and vendor teams to ensure system updates, optimal performance, and compliance with IT standards.

Contribute to Project Delivery by defining scope, gathering requirements, analyzing processes, configuring solutions, managing project timelines, and adapting to changes in deliverables or priorities.

Act as a Subject Matter Expert (SME) on supported applications, staying current on product roadmaps, configuring systems, and leading system testing, training, and SOP development.

Support Business Process Optimization through process mapping, documentation, system configuration, and mentoring super users and L1 staff to ensure consistent application usage.

Travel as Needed to provide on-site support and user training at terminal locations across Canada during key project phases or go-lives.

Build and Maintain Relationships with business users, leadership, and vendors, communicating effectively across audiences and acting as a key liaison to drive adoption and resolve issues.

What you will bring

5+ years of experience in Application Support, Business Analysis, or similar roles with strong analytical and problem‑solving skills.

Background in Brokerage systems and Supply Chain operations, with a solid understanding of Transportation Management Systems and related technologies.

Strong communicator (written, verbal, presentation) who thrives in cross‑functional teams and works well with minimal supervision.

Technical knowledge of APIs, EDI, system integrations, and proficiency in Microsoft Office.

Proactive learner and change leader with the ability to juggle support and project work while managing shifting priorities.

Educational background in a relevant post‑secondary program (Engineering, Sciences, or IT‑focused Business), with bonus points for Lean Six Sigma, SQL, BI tools like Power BI, and work management systems like Wrike.

Why people love working for Canada Cartage

Cohesive team and a positive, hard‑working atmosphere.

Meaningful opportunities for career growth.

Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.

Perks – discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few.

Fun events throughout the year, like summer barbeques…