Business Analyst Finance Excellence

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The Business Analyst, Finance Excellence will support Order to Cash (OTC) operations, reporting, testing, issue resolution, and automation initiatives across Finance. The role will provide reliable day-to-day support for recurring operational activities while identifying practical opportunities to simplify, standardize, and automate processes.

A key focus of the role will be supporting daily, weekly, and monthly OTC reporting. The Business Analyst will learn existing reporting processes, act as a backup for critical reports, assume ownership of selected reports, and improve how reports are produced and distributed. The role will also support Senior Business Analysts with user acceptance testing, including test data preparation, shipment creation, validation of invoice results, and comparison of outputs to data in SAP S/4

HANA.

The Business Analyst will manage the OTC Support mailbox, investigate and resolve inquiries, coordinate assistance from Finance Excellence Senior Business Analysts and partner teams, and escalate issues when required. In addition, the role will support OTC robotic process automation (RPA) initiatives from intake and process discovery through testing, implementation, adoption, usage tracking, training, and troubleshooting. Success in this role requires strong Excel and SAP S/4

HANA skills, sound judgment, curiosity, attention to detail, a service-oriented mindset, and an innovative approach to continuous improvement.

Responsibilities

• Learn end-to-end daily, weekly and monthly reporting procedures and act as a dependable backup for critical OTC reporting activities.
• Own selected recurring reports to support higher-value analysis.
• Simplify, standardize, and automate reporting processes.
• Maintain reporting procedures, controls, and documentation.
• Support OTC processes and related reporting.
• Support UAT and regression testing, including test data, shipment creation, execution, and results.
• Validate invoice and process results against SAP S/4
  
  HANA data.
• Document and communicate defects, impacts, priorities, and retest results.
• Manage and resolve OTC Support mailbox requests within established SLAs.
• Investigate support issues and determine the appropriate resolution path.
• Coordinate support from Senior Business Analysts and partner teams as needed.
• Escalate issues, open incidents, and coordinate cross-functional resolution when required.
• Monitor SLAs and escalate risks, delays, and unresolved issues to the Manager.
• Track OTC RPA requests and support suitability assessments.
• Support process mapping, requirements, and automation documentation.
• Support RPA testing, implementation, bot execution, and performance tracking.
• Help OTC teams integrate new automations into business processes and controls.
• Provide RPA training, adoption support, and first-level troubleshooting.
• Challenge existing ways of working and recommend practical process, control, reporting, and automation improvements that increase efficiency, quality, and reliability.

Education

• University degree or college diploma in Business Administration, Accounting, Finance, Information Systems, Business Analysis, or a related discipline, or an equivalent combination of education and relevant experience.
• Business analysis, process improvement, data analytics,…