IAM Specialist

Job Summary
Volaris Group is seeking an Identity & Access Management (IAM) Specialist to join our Information Services team and support the administration, operation, and continuous improvement of our enterprise identity infrastructure. This role will focus primarily on Okta Identity Engine, supporting day‑to‑day IAM operations, troubleshooting authentication and access issues, managing user identity life cycles, and assisting with application integrations, automation, and ongoing Okta migrations.

Key Responsibilities
IAM Operations & Support

Support the day-to-day administration and operation of Okta Identity Engine.

Own the investigation and resolution of routine IAM support issues, escalating complex issues when necessary.

Investigate and troubleshoot authentication, MFA, SSO, user provisioning, account lifecycle, and application access issues.

Support user lifecycle processes including onboarding, transfers, leave of absence, offboarding, rehire, and account reactivation.

Manage Okta users, groups, group rules, application assignments, user profiles, and directory integrations in accordance with established procedures.

Review Okta System Log events and other platform logs to identify and troubleshoot authentication, provisioning, or access issues.

Support approved authentication methods including Okta Verify, Fast Pass, FIDO2/Web Authn security keys, and other MFA technologies.

Assist with maintaining authentication policies, authenticator enrollment policies, application access policies, and group‑based access controls.

Perform standard Okta administrative changes in accordance with documented procedures and change‑management requirements.

Support both production and non‑production IAM environments.

Maintain operational documentation, troubleshooting guides, knowledge articles, and technical procedures.

Application Integration & Platform Engineering

Assist with onboarding and integrating applications to Okta.

Support the configuration and testing of Single Sign-On integrations using SAML 2.0 and OpenID Connect.

Assist with application provisioning integrations using SCIM and other supported provisioning methods.

Support integrations between Okta, Microsoft Entra , Active Directory, Microsoft 365, Workday, and SaaS applications.

Participate in testing and validation of IAM configuration changes prior to production deployment.

Assist with troubleshooting application integration issues involving authentication, provisioning, attributes, claims, or group assignments.

Work with application owners and technical teams to gather requirements for new IAM integrations.

Assist with IAM migrations, platform enhancements, tenant onboarding, and other identity‑related projects.

Automation & Identity Lifecycle

Support automated identity lifecycle processes and workflows.

Assist with developing and maintaining automation using Okta Workflows, APIs, Power Shell, or other scripting technologies.

Investigate failed automation or provisioning workflows and assist with remediation.

Support HR‑driven identity lifecycle integrations, including joiner, mover, and leaver processes.

Help identify opportunities to automate repetitive IAM administrative tasks and improve operational efficiency.

Stakeholder Engagement

Work with infrastructure, security, service desk, application, and business teams to resolve identity and access issues.

Support application owners during application onboarding and IAM integration activities.

Communicate clearly with technical teams and end users when troubleshooting authentication and access problems.

Participate in IAM projects, technical discussions, and knowledge‑sharing sessions.

Escalate complex IAM issues while assisting with investigation and resolution.

Contribute to team documentation and…