Technology Project Manager

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As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description
We are seeking an experienced Technology Project Manager to lead business‑critical technology initiatives from planning and requirements through implementation and production support. The successful candidate will be organised, proactive and technically comfortable, with strong project delivery, product management, people leadership, stakeholder management and communication skills. This role requires someone who can independently drive initiatives, lead internal employees and external contract resources, manage budgets and risks, and provide clear, concise visibility to leadership.

Work Environment

This is a hybrid role requiring three days per week in the office.

Occasional travel to terminals, hubs and vendor sites may be required.

After‑hours availability is required for major releases and critical incidents.

Responsibilities

Plan and lead technology projects, product enhancements and releases using Agile, Waterfall or hybrid delivery methods.

Develop and maintain project plans, schedules, milestones, product roadmaps and delivery priorities.

Manage scope, risks, issues, actions, dependencies and overall delivery readiness.

Partner with Operations, Retail, Shipment Resolution and agent management teams to understand frontline needs, develop business cases, and translate requirements into epics, user stories and acceptance criteria.

Prioritise features, enhancements, defects and technical debt based on business value, risk and operational impact.

Lead mobile application projects and deployments, coordinating development, testing, business readiness, field rollout, release management and post‑production support.

Provide direct people leadership for internal employees, including coaching, development, performance management, goal setting and ongoing support.

Lead and coordinate external contract resources, establishing clear expectations, priorities, accountability and delivery standards.

Build an engaged and collaborative team environment across internal employees and external delivery partners.

Coordinate development, quality assurance, architecture, change management, implementation and production support activities.

Facilitate project meetings and stakeholder discussions to resolve issues, drive decisions and maintain delivery momentum.

Manage project budgets, forecasts and resource plans, including internal capacity, external contract resources, vendor relationships and statements of work, where applicable.

Apply project and product governance practices, including change control, risk management, decision tracking and appropriate documentation.

Prepare clear, executive‑ready status updates highlighting progress, risks, decisions and required actions.

Support application stability by working with support, infrastructure, development and vendor teams on production issues, root‑cause analysis, upgrades and continuous improvement.

Leverage AI appropriately to support productivity and written communication, while maintaining a natural, personal communication style and avoiding over‑reliance on AI‑generated emails.

Identify opportunities to improve processes, reporting, product capabilities and overall delivery effectiveness.

Experience

Five or more years of experience in technology project management, product management or…