Senior Salesforce Advisory Consultant

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description Role We  are looking for a Senior Salesforce Consultant to provide domain, technical and architectural depth on a capability assessment for a large enterprise client. You will evaluate how the Salesforce platform is used across customer engagement, service, commerce and data functions. You will test the value it delivers, how well it fits the business, and where cost and risk sit.

What You Will Do Business Capability & Operating Model Assessment Map Salesforce products to the business capabilities they support across customer communications, personalization, service, commerce, analytics and integration

Assess the maturity and effectiveness of each capability, and identify overlaps, gaps and underused functionality

Evaluate capability ownership, roles, governance and how platform functions align to the operating model

Assess team skills, capacity and enablement needs across business and technology groups

Architecture & Platform Assessment Assess current-state architecture across Marketing Cloud, Data Cloud, Service Cloud, B2B Commerce, analytics tools and integration middleware

Evaluate org and data model design, capacity and scalability, multilingual support, and reporting limitations

Identify technical debt and legacy constraints, and recommend migration and modernization paths

Document current-state architecture, data flows and integration patterns

Licensing, Consumption & Cost Analyze licensing and consumption-based pricing models, and compare consumption against allocation

Identify cost drivers, optimization opportunities and governance gaps Recommend cost visibility and Fin Ops controls

Value & Measurement Review how business value and attribution are measured, and test the evidence behind reported outcomes

Assess measurement and analytics approaches, including cross-channel reporting and dashboards

Separate platform-driven outcomes from outcomes that are contested or poorly evidenced

Service & Operations Review case management design, queue structures, SLAs and reporting

Assess support workflows across channels and user groups

Integration & Data Review integration patterns and data flows across Salesforce and the surrounding enterprise stack

Assess identity, consent and data-sharing patterns with the data platform and customer data layers

Vendor Partnership & Roadmap Evaluate the vendor partnership model, including roadmap alignment, enablement and advisory support

Contribute to target-state recommendations and a prioritized roadmap

Support stakeholder interviews and synthesize findings into clear, evidence-based deliverables

Required Skills
10+ years in Salesforce consulting and technical space, with 3+ years in large enterprise environments

Deep, hands-on expertise in Marketing Cloud and Data Cloud Working knowledge of Service Cloud and Commerce, including legacy and modern architectures

Proven experience conducting Salesforce architecture reviews, technical debt assessments or licensing optimization

Experience assessing business capabilities and operating models for enterprise platforms

Strong understanding of Salesforce consumption-based licensing (credits, contacts, API and data volumes)
Experience integrating Salesforce with cloud data warehouse environments

Relevant certifications (e.g. Application or Technical Architect, Marketing Cloud Consultant, Data Cloud Consultant, Service…