Part-Time NOC Monitoring Analyst

Support VC3’s Network Operations Center part time by monitoring alerts, investigating issues, and helping maintain network and system uptime remotely.

As a NOC Analyst I, you will monitor performance, respond to notifications, and troubleshoot incidents within VC3’s Infrastructure and Security department. The entry-level role includes basic deployments, ticket accuracy, and collaboration with cross-functional teams. Work occurs Saturday, Sunday, and one flexible weekday shift near 4pm to 1am EST.

• Monitor alerts and notifications from network monitoring tools
• Troubleshoot issues and escalate incidents when necessary
• Complete basic system and network deployments
• Create and annotate tickets while recording time
• Manage workload and meet service level agreements

• Associate degree or equivalent computer science work experience
• Monitoring tools experience;
  Connect Wise, OpenDNS, Kaseya VSA, PRTG preferred
• Networking knowledge covering TCP/IP, routing, and switching
• Server and operating system fundamentals including Windows and Linux
• Ability to work independently and collaboratively

Use analytical problem-solving and network monitoring skills to support VC3 alerts, incidents, tickets, and service levels remotely.