End-User Support Specialist

Annual Salary Range: $55,000 - $60,000 CAD

Join Pinchin’s IT team as an End-User Support Specialist and build your hands on experience supporting employees and technology across the organization. This is a 1-year contract based in our Mississauga office, working onsite five days per week.

Pinchin makes buildings and environments better. We are a multidisciplinary engineering and consulting firm with offices across North America. Our teams bring together expertise in environmental services, compliance, building science and resiliency, occupational health and safety, sustainability, and engineering. We help clients create safe, healthy, and higher performing places through solutions that reflect innovation, care, and deep technical insight.

At Pinchin, we empower our people to uphold unwavering principles and work with purpose to create better outcomes for our clients, communities, and environments.

Pinchin is seeking a skilled End-User Support Specialist to join our IT Team in Mississauga, ON. Reporting to the Manager, IT Support, this role is ideal for someone who enjoys hands on troubleshooting, supporting users, and keeping day-to-day technology running smoothly.

Reporting to the Manager, IT Support, the End-User Support Specialist provides frontline technical support to Pinchin employees, helping ensure a reliable and positive technology experience.

In this role, you’ll troubleshoot day-to-day technical issues, configure and maintain computers and applications, support employee onboarding, manage user accounts and access, and help keep IT equipment and inventory organized and up to date.

• Configure, maintain, and support desktop and laptop equipment and applications.
• Troubleshoot and resolve hardware, software, connectivity, and end-user technical issues.
• Install and troubleshoot VPN connectivity for file and email access.
• Provide responsive IT support, guidance, and documentation to employees.
• Support hardware and software upgrades and deployments.
• Maintain and monitor software licensing and IT inventory.
• Maintain accurate records of computer hardware and software by employee and office.
• Set up, configure, and maintain user accounts, email distribution groups, security permissions, and access.
• Support new employee onboarding, including equipment setup, software, and system access.
• Coordinate with department managers on technology and equipment requirements for new employees.

You’re someone who enjoys solving technical problems and helping people. You bring a customer-focused approach, strong troubleshooting skills, attention to detail, and the ability to manage multiple support requests in a busy environment.

• College diploma or equivalent education in Information Technology, Computer Systems, or a related field, combined with relevant hands‑on experience.
• Minimum of two years of experience in end‑user or desktop support, including hardware and software installation, maintenance, and troubleshooting.
• Experience supporting Windows desktop environments, laptops and desktops, email, internet connectivity, VPN, mobile devices, and user accounts.
• Strong troubleshooting and problem‑solving skills.
• Excellent interpersonal and customer-service skills with a sense of urgency.
• Strong organization, multitasking, and attention to detail.
• Ability to prioritize requests and follow issues through to resolution.
• Ability to anticipate technology and support requirements within your area of responsibility.
• Current and valid driver’s licence, appropriate insurance, and access to a vehicle.
• Ability to work from our Mississauga office five days per week for the duration of the 1-year contract.