Solutions Engineer

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time.

The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, Service Now, Zendesk, Git Hub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

Glean is seeking a Solutions Engineer to help enterprise customers in Canada connect complex business and technical challenges to practical outcomes with Glean. You will partner with Account Executives across the sales cycle, leading discovery, tailored demonstrations, technical evaluations, security conversations, and business-value discussions.

• Partner with Account Executives to navigate complex, multi-stakeholder deal cycles, including executive stakeholders.
• Lead technical discovery with customers to understand business goals, workflows, technical requirements, stakeholders, and success criteria.
• Create and demonstrate tailored customer environments based on industry, line of business, and customer use cases.
• Plan and manage technical proofs of concept (POCs), aligning scope, success criteria, and next steps with customers.
• Lead customer-facing technical discussions, including security conversations, to address questions and build confidence in Glean’s security posture.
• Work cross-functionally with Product and Engineering to relay customer feedback, support customer requests, and represent the voice of the customer.
• Develop ROI analyses, business cases, and presentations that connect technical fit to customer outcomes.

• 5+ years of experience in Sales Engineering, Solutions Engineering, or Solutions Consulting at a SaaS company.
• Bachelor’s degree in Computer Science or a related field.
• Demonstrated experience partnering with Account Executives on technical sales cycles with enterprise customers.
• A consultative approach to solving customer business challenges, with a track record of addressing technical and security objections.
• Famil…