Full Stack Support Engineer, Vice President

Reporting to our Senior Manager, Global Network and Communications, we are currently looking for a Global Network Engineer to lead the design, testing, and initial deployment of network, security, voice, and cloud networking infrastructure at all global IKO locations. The role focuses on Level 3 support, developing proofs of concept (POCs), implementing new technologies, and creating comprehensive documentation to support the Network Operations team.

The incumbent will apply advanced technical expertise, problem-solving, and communication skills to align solutions with IKO’s business requirements and global IT standards.

This opportunity is a full-time permanent opportunity based fully onsite at our Mississauga, ON office location.

Compensation
$96k-$129k

Benefits of Employment

Health Insurance (includes Virtual Health, and HCSA)

Vision Insurance

Life Insurance

Long-term Disability

Short-term Disability

RRSP Match

Paid Vacation

Floating Days

Employee Assistance Program

Employee Engagement Events

Awards and Recognition

Service Awards

Job Responsibilities

Designing and implementing network, security, voice, and cloud networking infrastructure (e.g., Azure Virtual Networks, Express Route, VPN gateways) to meet business requirements and align with defined Global IT standards.

Diagnosing and troubleshooting network, security, voice, and Aruba Wireless and Aruba Central issues using standard tools and processes.

Communicating with vendors for service changes, hardware/software orders, and coordinating related activities.

Maintaining published documentation for technical procedures, policies, and standard processes related to network, cloud networking, and Aruba Wireless and Aruba Central infrastructure.

Implementing and monitoring security solutions, standards, and policies in accordance with IKO’s Information Security Framework.

Assisting in investigations of possible security breaches as part of the incident management team.

Supporting network/security/voice/cloud networking/Aruba Wireless and Aruba Central group representation in audits.

Supporting the development of Business Continuity Plans (BCP) for network and cloud networking infrastructure.

Travel estimated at 10%, within North America and Europe (incumbent should be ready to travel).

Performing additional duties as assigned by the Senior Manager, Global Network and Communications.

Qualifications

7-10 years’ experience designing and managing large enterprise networks, datacenter systems, and systems architecture.

3-5 years’ experience with Azure Cloud in a hybrid setup, including designing cloud networking solutions.

Expert in switching and routing, particularly BGP/OSPF, with hands-on experience with Palo Alto Firewalls.

Ability to assess datacenter and cloud networking trends to develop and implement hardware and software standards.

Collaborative team player who can lead technical discussions in departmental meetings and influence outcomes.

Upholds ‘best practice’ standards and drives innovation in network and cloud networking solutions.

Excellent problem-solving, communication, and presentation skills.

Knowledge of French or the ability to develop French is a plus.

Bachelor’s degree or equivalent in Information Technology, Computer Science, Engineering, or related field

Valid G driving license

Additional Key Skills

HP Networking (Aruba) switches and access points

Knowledge of routing protocols (BGP/RIP/OSPF/etc.)

SD-WAN Technology

A10/F5 Load Balancers

ProofPoint Mail Filter

Aruba Wireless and Aruba Central

Citrix Netscaler, Citrix Xen Mobile MDM

Understanding of key Microsoft network protocols (SMB/CIFS/MAPI/Active Sync/SQL)

Business Continuity Planning (BCP)

IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote…