Senior Digital Workplace Operations Lead

Lead digital workplace operations at McKesson, applying service governance and data-driven management to improve employee technology experiences.

As Senior Digital Operations Lead, you will oversee operational performance, service quality, and continuous improvement across workplace technologies. You will partner with technology teams, business stakeholders, and managed service providers. The environment includes Microsoft 365, Teams, Copilot, Service Now, and employee experience monitoring platforms.

• Lead digital workplace operations and maintain service stability
• Manage governance frameworks with internal teams and providers
• Track KPIs, SLAs, XLAs, and operational health indicators
• Lead major incidents, restoration, and problem management
• Analyze service data and identify improvement opportunities

• Seven or more years in technology operations or related roles
• Bachelor's degree or equivalent education and professional experience
• Managed service provider and vendor performance experience
• Service Now ITSM, reporting, incident management, and governance experience
• Strong stakeholder management, communication, and presentation skills

Bring operational leadership, vendor governance, and Service Now expertise to McKesson's digital workplace services and employee experience.