Emergency Services Representative; Bilingual: Spanish​/English) On-Site

HERE

Exigences physiques et cognitives

L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.

Join a world-class team in Mississauga, ON, as an Emergency Services Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Emergency Services Representative position at Concentrix is the right place for you!

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

• Receive interactions for emergency assistance from our users utilizing a device provisioned with the service.
• Interact directly with the user to obtain details of the emergency request before contacting the appropriate “Public Safety Answering Point” (PSAP) directly or through an intermediary.
• Provide post-dispatch or pre-arrival instructions to the individual in need of assistance, where permitted by law.
• Receive training and certification for police, medical, and fire situations.
• Provide the highest level of service to individuals in an emergency or distressed state.
• Deliver expert support and customer experience with patience, reassurance and sense of urgency.

• 18 Years of age or older with a completed High School Diploma or GED required
• Must be Bilingual in Spanish/English in both written and verbal communication. Language proficiency/fluency tests will be administered to all successful applicants where C1 proficiency in both languages will be required.
• Open to flexible scheduling including days, nights, and weekends. (This will be a 24/7 operation with 5 days on 2 days off scheduling)
• Experience in emergency response and/or high stress emergency communication center environments is preferred.
• Experience in the following fields is strongly preferred:
  Emergency, Fire, Police dispatch experience, College 911 Communications/Public Safety Diploma or course completion, Police, Fire, or Paramedic programs, working with a CAD (computer assisted dispatch), Certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification, Emergency Service Volunteer
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Ability to assess and readily relay information accurately with high attention to detail, while operating various methods of communication tools is required.

One of our company’s Culture Beliefs says, “We champion our people.” That’s…