Customer Engagement and Training Specialist

Bring your colour management expertise to the forefront as a Customer Engagement and Training Specialist. Support customer success through technical demonstrations and tailored training in the Production Toner Industry.

Join us in a pivotal role designed for a candidate with substantial experience in production equipment and training development. As a Customer Engagement and Training Specialist, you will provide hands-on support, coordinate consulting projects, and enhance customer interactions through effective communication.

Your role will involve direct engagement with sales and technical teams to promote excellent print solutions.

Key Responsibilities:

• Facilitate technical demonstrations for customers and dealers

• Develop training materials and programs for improved support

• Collaborate on pre-sales activities with the sales team

• Provide troubleshooting for escalated production issues

• Maintain demo room equipment for operational readiness

Requirements:

• 5+ years of experience in the Production Toner Industry

• Strong knowledge of colour management

• Excellent communication skills in both English and French

• Proven track record in training development

• Proficiency in MS Office and IT networking

Enhance customer engagement and success through your training and technical skills.