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Bilingual Mental Health Care Coordinator

Job in Mississauga, Ontario, L4T 0A1, Canada
Listing for: Shift Collab
Full Time position
Listed on 2026-11-01
Job specializations:
  • Language/Bilingual
    Bilingual
  • Healthcare
Salary/Wage Range or Industry Benchmark: 25000 - 33000 CAD Yearly CAD 25000.00 33000.00 YEAR
Job Description & How to Apply Below

Support mental health clients in English and French from anywhere in Canada, using empathy, organization, and clear communication throughout care.

Shift Collab is hiring a Bilingual Care Coordinator for its virtual therapy practice. You will guide potential clients through intake, connect them with suitable therapists, and support ongoing care. The role works closely with clinical and operations teams while managing communications, scheduling, and administrative details.

Key Responsibilities:
  • Conduct bilingual intake conversations by phone or video
  • Guide clients toward therapists matching their needs
  • Manage email, phone, and live chat communications
  • Coordinate schedules, appointments, and waitlists
  • Support insurance verification, billing, and video rooms
Requirements:
  • Fluency in written and spoken English and French
  • Five-plus years in healthcare or similar client care
  • Proven commitment to high-quality customer service
  • Empathetic approach when supporting vulnerable clients
  • Weekend and midweek evening availability required

Bring bilingual communication, advanced empathy, and organized care coordination to Shift Collab's virtual mental health services across Canada.

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