Operations Manager Job Mississauga area,Ontario Canada,Supply Chain/Logistics

The Opportunity

This is a high-impact leadership role for someone who thrives in fast-moving, execution-driven environments.

You will take ownership of daily operations across dispatch, yard coordination, planning, and execution. The role is visible at the senior leadership level and requires someone who can lead from the front, make decisions quickly, and hold teams accountable for results.

This is not a back-office management position. It is for someone who wants to step into the center of operations, influence outcomes in real time, and build a stronger, more structured operation.

For the right individual, this is an opportunity to shape how a logistics operation runs, improve performance across multiple departments, and play a direct role in business growth.

Position Description

You will lead end-to-end operations with responsibility for execution, performance, and team alignment across dispatch, planning, and yard coordination. Your focus is ensuring loads move on time and according to service expectations, while stepping in quickly to resolve issues and prevent repeat breakdowns.

You will manage multiple teams including dispatch, yard operations, and safety, setting clear expectations, establishing performance metrics, and building accountability across departments. Safety and compliance remain a core part of the role, working closely with internal teams to maintain standards and address incidents effectively.

You will also act as a key operational contact for customers, handling escalations and maintaining consistent service delivery. In parallel, you will support business growth by assessing operational feasibility for new opportunities, contributing to customer discussions, and ensuring new accounts are onboarded smoothly.

The role includes oversight of yard flow, equipment utilization, and system usage to drive efficiency and data accuracy. You will report directly to senior leadership with structured updates on operational performance, customer issues, safety metrics, and overall efficiency.

Experience

5 to 8 years of experience in transportation or logistics operations

Strong background in intermodal and drayage operations

Experience leading teams across multiple operational functions

Exposure to high-volume fleet or container-based environments

Experience interacting with customers and handling escalations

Involvement in supporting sales or commercial initiatives is an asset

Qualifications

Proven ability to lead people and drive results through teams

Strong execution mindset with a focus on accountability

Confident decision-making in high-pressure situations

Strong communication and customer management skills

Ability to manage multiple priorities without losing control of detail

Data-driven approach with attention to operational metrics

High level of ownership and follow-through

Familiarity with container terminals and regional logistics networks

Experience with yard operations and equipment coordination

Exposure to transportation systems and dispatch platforms

Education

Relevant education in logistics, transportation, or a related field is considered an asset.