Operations Supervisor

Company Overview:
Vortex Freight Systems ( ) is a third party logistics (3PL) company that focuses on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we are excited to welcome a new member to our team, focused on building and developing the best team in the industry.

Job Overview:
We are seeking a highly organized and proactive Operations Supervisor to oversee and coordinate the daily logistics operations. The successful candidate will be responsible for managing a team, optimizing transportation and distribution processes, ensuring timely delivery of goods, and driving continuous improvement initiatives across the supply chain.

This role involves hands-on management, team leadership, coordination with internal departments and external partners, and continuous improvement of logistics processes to meet company goals.

• Lead and support the daily operations of the Southbound logistics team (currently 4–5 team members), ensuring workflows are executed efficiently, accurately, and in line with service expectations.
• Coordinate and monitor daily transportation, shipping, and receiving activities to ensure timely, cost-effective, and service-focused execution.
• Ensure timely and accurate order fulfillment and delivery in alignment with customer and business requirements.
• Be a hands‑on leader—fully trained and knowledgeable in each team member’s role to provide direct support or coverage when someone is away, ensuring seamless day‑to‑day operations.
• Foster a culture of accountability, engagement, and development by providing regular coaching, mentorship, and one‑on‑one check‑ins.
• Collaborate with HR on staffing and onboarding processes, and take ownership of integrating and supporting new team members from an operational standpoint.
• Monitor KPIs and performance metrics to identify trends, address gaps, and implement process improvements that enhance efficiency and service quality.
• Assist in managing logistics budgets, controlling costs, and negotiating rates with service providers.
• Prepare reports on logistics performance, productivity, and team metrics for review with leadership.
• Develop and enforce standard operating procedures (SOPs) to maintain workflow consistency and compliance.
• Participate actively in strategic planning and operational initiatives—bringing forward ideas to streamline workflows, solve problems, and drive innovation.
• Travel occasionally to U.S. terminals (approx. 17 locations) to support rollouts, audit processes, and strengthen site‑level execution. Most trips range from 1–3 days, as needed.
• Serve as the primary on‑site operations contact and decision‑maker in the absence of the VP of Operations, with the potential to take on additional team oversight as the business grows.
• Collaborate cross‑functionally with departments such as warehouse, procurement, and customer service, as well as with external carriers and partners.
• Work a standard shift (9:00 AM – 6:00 PM with a 1-hour break), while maintaining flexibility to adjust hours or respond outside standard times based on operational demands.
• Ensure full compliance with safety policies, company procedures, and transportation regulations.
• Perform other duties as assigned.

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field (preferred).
• 3+ years of experience in logistics, transportation, or operations, with at least 1 year in a supervisory or lead role.
• Strong knowledge of logistics systems, transportation management, and inventory control.
• Proficiency in Microsoft Office and logistics software (e.g., TMS, WMS, ERP).
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Ability to work in a Fast‑paced logistics environment requiring flexibility and adaptability.

• Leadership‑Oriented:
  Able to inspire and guide a team toward operational goals while fostering a positive and…