Senior Specialist, Operations

Position Summary... This is a high-ownership role with direct exposure to senior stakeholders. The successful candidate operates as the accountable owner for operational performance across the network - escalating with evidence, and holding both internal teams and external partners to their commitments. The work is high-volume and fast-moving, and the role is measured as much on reducing recurrence as on resolving individual cases.

Regular time on site at our fulfillment centers is expected.

Key responsibilities

• Act as the primary point of contact for operational escalations across the fulfillment center network, owning each case from intake through to resolution and keeping sellers informed throughout.
• Escalate systemic or technical faults to the relevant partner teams, track them to a fix, and validate the outcome.
• Manage delivery appointment scheduling and capacity in partnership with sellers and carriers, and hold partners to agreed service levels.
• Own the removals lifecycle, including disposition decisions and vendor coordination.
• Reconcile seller inventory end to end, investigating and resolving discrepancies in partnership with FC Quality Assurance, who own inventory accuracy at the facility level.
• Support reconciliation of inventory loss and reimbursement.
• Track, report, and improve core operational metrics: inbound and outbound volumes, processing cycle times, appointment adherence, and inventory accuracy, and contribute to weekly business reporting.
• Conduct on-site root cause analysis and convert findings into durable standard operating procedures.

• 3+ years in eCommerce fulfillment, supply chain, logistics, or warehouse operations.
• Demonstrated success managing a high volume of operational escalations to resolution.
• Exceptional communication skills, both written and verbal, with the ability to work effectively across non-technical and technical audiences.
• Exceptional computer skills: advanced Excel proficiency is a must, with the data fluency to pull, reconcile, and report on operational metrics.
• Good analytical and financial competencies.
• Effective problem solving and critical thinking skills, both proactive and reactive.
• Strong time management, with a proven ability to prioritize competing tasks.
• Working understanding of how inventory accuracy is controlled within a fulfillment operation, and the ability to reconcile seller inventory end to end.
• Bias for action and ownership.

Age - 16 or older

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Respect the Individual:
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel…