Operations Specialist

GTA Air Skip is a Canadian logistics company specializing in expedited air transportation and end-to-end e-commerce logistics solutions. From air freight and customs clearance to ground transportation and final-mile delivery, we help retailers, e-commerce platforms, freight forwarders, logistics companies, and 3PL partners move shipments efficiently across Canada and beyond.

Through our integrated air networks, we provide customers with streamlined logistics solutions built around speed, reliability, visibility, and flexibility. Our capabilities include domestic and international air freight, cross-border and e-commerce logistics, customs clearance, cargo handling, warehousing, ground transportation, and final-mile delivery.

As an IATA Member and Dangerous Goods (DG) qualified company, our team has the experience and operational expertise to manage everything from high-volume e-commerce shipments to time-sensitive and complex cargo requiring additional care, coordination, and attention.

Technology is a key part of how we operate. GTA Air Skip continues to invest in our own systems, API integrations, real-time shipment visibility, tracking, and automation to create a more connected end-to-end logistics experience.

Our focus is simple: bring multiple parts of the supply chain together under one solution, reduce complexity for our customers, and move shipments faster and more efficiently from origin to final delivery.

We are looking for an Operations Specialist to join our growing Operations team in Mississauga, ON.

This is a full-time, on-site role for someone who thrives in a fast-paced logistics environment, is highly organized, enjoys solving problems, and takes ownership of getting shipments where they need to go.

The Operations Specialist will help manage the day-to-day movement of shipments across the GTA Air Skip network, working closely with our warehouse teams, airline partners, ground carriers, customs teams, final-mile partners, customers, and internal departments.

As GTA Air Skip continues to grow, this position will also have the opportunity to contribute to new customer implementations, operational projects, process improvements, and the continued development of our network.

We’re looking for someone who is proactive, detail-oriented, comfortable working under pressure, and willing to jump in wherever needed to get the job done.

• Coordinate and monitor daily inbound and outbound shipments across our transportation network.
• Track and trace shipments from origin through final delivery, ensuring service commitments and key milestones are met.
• Coordinate with airlines, ground carriers, warehouses, customs teams, final-mile partners, and other service providers.
• Proactively identify shipment delays, exceptions, or operational issues and work quickly to resolve them.
• Escalate critical operational issues when required and coordinate solutions across multiple teams.
• Maintain accurate shipment information, operational records, and documentation within internal systems.
• Verify shipping documentation for completeness and accuracy.
• Coordinate pickups, transfers, linehaul movements, and final-mile delivery requirements.
• Provide clear and timely shipment updates to internal teams, customers, and external partners.
• Work closely with Customer Service, Customs, Warehouse, and other internal departments to ensure seamless shipment execution.
• Support daily operational reporting and monitor service performance.
• Identify opportunities to improve workflows, operational efficiency, and service quality.
• Support new customer implementations and operational projects.
• Ensure operations are performed in accordance with company procedures, customer requirements, and applicable…