Customer Supply Chain Representative Financial Dr

As a member of the Supply Chain and Fulfillment Team, the Customer Supply Chain Representative (CSCR) is the primary point of contact for the order to delivery process for an assigned portfolio for MLF customers and the respective Customer Business Team (CBT). The CSCR ensures a high level of customer satisfaction collaborating externally with our customer’s buyers and internally with cross-functional peers to mitigate supply issues and analyze data for opportunities that create shared value.

Additional responsibilities include monitoring customer orders against expected draws on new product launches, batch allocating excess inventory, resolving delivery failures, and investigating customer penalties for overages, shortage and deductions.

Reason for vacancy:
Existing Headcount

Base Salary: $47,000 - $69,000 CAD base pay annually

The above base salary reflects the target compensation for the position at the time of posting. The base salary offered may vary based on a variety of factors including skills, experience, education, training, job- related knowledge, and other organizational requirements. For part-time roles, salaries are adjusted according to scheduled hours.

• Manage customer orders requirements against our established lead times, minimum order quantities and shipping schedules.
• Mitigate supply issues by aligning customer deliveries with up-to-date information on inventory re-supply.
• Troubleshoot and resolve delivery failures as required.
• Investigate customer invoice deductions for delivery overages, shortages, and damages, and resolve discrepancies by working closely with the Accounts Receivable (AR) Department
• Utilize MLF’s truck building tools to create efficient outbound shipments and coordinate delivery appointments in collaboration with our customers and internal Transportation teams.
• Provide daily order short reports to the CBT and customers.
• Lead and participate in continuous improvement projects to find process efficiencies and create shared value, utilizing a structured Six Sigma tool set and approach.
• Execute MLF’s recall procedures as required.
• Identify and execute opportunities to ‘batch allocate’ excess inventory to orders, including negotiating with customers on the acceptance of these inventories.
• Execute the ‘Available to Sell’ process in collaboration with our Sales Execution team for products on allocation due to a supply constraint.
• Provide coverage on other CSCR account assignments from time to time.

• Post Secondary Education or equivalent work experience in Customer Supply Chain, Planning, Transportation or Procurement
• Proficiency in Microsoft Office applications, particularly in Excel, and experience with ERP systems, preferably SAP.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with internal and external stakeholders at various levels.
• Strong analytical skills, with the ability to use multiple data sources to draw insights and create recommendations.
• A customer-focused mindset, with the ability to anticipate customer needs, build rapport, and deliver exceptional customer service and satisfaction.
• A team player with the ability to collaborate and cooperate with cross-functional peers and support the team’s goals and objectives.
• A continuous improvement mindset, with the ability to identify and implement process improvements and best practices.
• Strong alignment with Maple Leaf’s Values
• Bilingual (English/French) is an asset

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein…