Senior Business Operations Specialist at Samsung

Elevate Samsung's product logistics as a Senior Specialist in Business Operations. Drive timely return processing and enhance stakeholder communication for a renowned global brand.

Samsung Electronics Canada is seeking a Senior Specialist I for Business Operations. In this pivotal role, you will be responsible for overseeing product sales, pricing strategies, and reverse logistics processes. Your expertise will ensure smooth return processing, key communications among various teams, and accurate documentation in Samsung’s systems, contributing to overall operational success.

Key Responsibilities:

• Monitor outstanding return requests and act accordingly

• Execute reverse logistics processes for customer orders

• Serve as the subject matter expert for Reverse Logistics

• Manage and publish essential KPIs related to returns

• Coordinate Return Authorization approvals with SECA teams

Requirements:

• 1-3 years of reverse delivery experience in logistics

• High proficiency in SAP/ERP, Excel, and data analysis

• Knowledge of Canadian Last Mile Delivery networks

• Strong written and verbal communication skills

• Post-secondary education or equivalent work experience

Leverage your skills in logistics, customer service, and operations to make a significant impact at Samsung Electronics Canada.