Mystery Shopping Operations Contractor

Mystery shopping operations are central to this Ipsos contractor assignment. Use Excel, shopper coordination, and careful follow-up during North American business hours.
The Channel Performance Service Line seeks Independent Contractors to support Project Schedulers on specific assignments. You will help manage more than one million annual shops across a global mystery shopping operation. Responsibilities include working with Field Managers, Field Coordinators, and Client Success teams to complete projects on time, fully, and accurately. Contractors invoice agreed hours under their contractor agreement.

Key Responsibilities:

Work under Field Manager or Field Coordinator direction
Maintain project completion, accuracy, and deadlines
Follow up with overdue Mystery Shoppers
Respond to shopper questions throughout project execution
Follow up on returned shops awaiting resubmission
Requirements:
30–40 weekly hours during North American business hours
Hands-on Excel experience managing databases and reporting
Strong interpersonal skills across diverse personalities
Meticulous attention to detail and high ethical standards
Sassie or SMX experience is an asset
Support Ipsos mystery shopping delivery through organized scheduling, shopper communication, Excel reporting, and detail-focused execution.