Container Asset and Recovery Coordinator

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents,
Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear:
to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role:
At the Heart of the Chain

• Maintain accurate inventory records for all returnable transportation assets across assigned stations and customers.
• Track inventory levels of monotainers, gaylords, pallets, carts, totes, and other reusable equipment.
• Monitor asset balances and identify shortages, surpluses, and inventory discrepancies.
• Conduct regular physical inventory counts, audits, and reconciliations.
• Investigate and resolve inventory variances and missing asset incidents.
• Maintain asset tracking databases, reports, and dashboards.
• Forecast asset requirements and communicate expected shortages or surpluses.

• Coordinate all customer container return and recovery programs across the network.
• Schedule and arrange recovery of empty containers and equipment from stations and customer locations.
• Monitor return commitments and ensure customer service level agreements are achieved.
• Identify aged inventory requiring recovery and develop action plans to return equipment promptly.
• Track asset dwell times and implement initiatives to improve recovery performance.
• Reduce replacement costs by minimizing lost, damaged, or stranded assets.

• Work closely with Dispatch, Linehaul, Operations, and Carriers to arrange asset transfers and returns.
• Create and monitor transportation orders related to container repositioning and recovery activities.
• Coordinate station-to-station asset transfers to balance inventories across the network.
• Maximize trailer utilization by consolidating recovery freight into existing transportation movements whenever possible.
• Track recovery loads and provide live updates to stakeholders.
• Identify opportunities to reduce transportation costs associated with asset recovery and repositioning.

• Perform regular dock, warehouse, and yard audits to verify asset inventories and locations.
• Operate forklifts and material handling equipment to move, stage, count, and inspect transportation assets.
• Ensure returnable assets are properly staged and prepared for pickup or delivery.
• Coordinate removal of excess inventory and stranded assets from stations.
• Maintain organized, safe, and efficient storage areas for transportation equipment.
• Support station teams during peak periods by coordinating container availability and recovery activities.

• Act as the primary point of contact for customer container programs.
• Respond to customer inquiries regarding inventory levels, returns, shortages, and recovery plans.
• Provide regular inventory and recovery reporting to customers and internal stakeholders.
• Communicate delays, shortages, inventory concerns, and operational issues in a timely manner.
• Build strong working relationships with customer contacts, station leadership, and transportation providers.
• Escalate issues that may impact customer commitments or operational performance.

• Produce weekly and monthly reports related to asset inventory, utilization, and recovery performance.
• Analyze trends and recommend process improvements.
• Support continuous improvement initiatives focused on reducing costs and improving asset visibility.

• Identify opportunities to improve container recovery processes and asset utilization.
• Support the rollout of new customer container programs.
• Develop and maintain asset management procedures and best practices.
• Participate in transportation, linehaul, and operational improvement projects.
• Support network initiatives aimed at reducing equipment loss and increasing transportation efficiency.

• High school diploma or equivalent required.
• Post-secondary education in Supply Chain, Logistics, Transportation, Operations, or Business is considered an asset.
• Minimum 2 years of experience in transportation, logistics, warehouse operations, yard management, inventory control, or asset management.
• Experience working in a fast-paced transportation, parcel, distribution, or logistics environment.
• Experience managing returnable assets, pallets, containers, or equipment recovery programs is considered an asset.

• Valid forklift…