Customer Svc Rep

Job Title:

Customer Service / Inside Sales Representative - MATERNITY LEAVE COVERAGE - 12 - 18 MONTHS CONTRACT

SPX Sigma-Omega Corp. is a mid-size manufacturer of commercial and industrial HVAC equipment with a wide variety of hydronic heating and cooling products including wall fin, convectors, unit heaters, force flows, commercial self-contained units, radiant panels and much more. We are looking for a highly energetic, self-motivated, enthusiastic, and hardworking individual with experience in the HVAC Industry, who can thrive in an environment with high business demand.

Roles and Responsibilities

Provide excellent customer service in a timely manner, including product / technical information, order status, warranties support, shipping and returns.

Review Mechanical plans and specifications.

Provide solutions and product selections as needed.

Prepare HVAC equipment pricing and quotations.

Prepare AutoCAD drawings.

Liaison between customers and internal departments including operations, customer service, engineering, procurement and finance.

Execute all aspects of the sales function including order processing, purchase orders, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.

Collaborate with Sales Director to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.

Maintain records and prepare reports on sales activities.

Process HVAC commercial equipment orders with the ability to drive projects from inception to close.

Any other duties that may be required from time to time.

Qualifications and Skills

Minimum 5 years of working experience in the HVAC industry with good understanding of heat transfer.

Experience with Hydronic heating and related products an asset.

Experience at any level with sheet metal manufacturing an asset.

General Microsoft Office skills (Outlook, Teams, Excel, Word, and PowerPoint) as well as working knowledge of database applications.

Effective and high quality Customer Service/Relationship management skills via walk-ins, phone, and email.

Positive, professional attitude with effective listening skills. Ability to handle difficult customers with ability to diffuse negative situations.

Effective verbal and written skills – must be able to explain fairly technical information clearly and effectively and timely communicate with customers and accurately process orders.

Effective organizational skills and time management skills including ability to prioritize and multi-task.

High level of attention to detail and accuracy.

Ability to establish positive working relationships with internal and external customers and employees.

Ability to use good judgement and strong work ethics and integrity on the job.

Ability to understand and follow procedures, work instructions and company policies.

Ability to work well under pressure and adapt to changing priorities.

Understanding of safety protocols with COVID-19, such as use of personal protective equipment.

Education & Experience

Fluent in English, both verbal and written.

High School diploma or GED equivalent, some college preferred.

HVAC Training / Certification is a plus.

HVAC Industry: 5+ years (preferred).

Customer Service: 5+ years (preferred).

What is in it for you?

A great working environment with an awesome team.

Competitive wages.

Group insurance benefits.

The expected salary range for this position is $54,100 – $65,300 CAD per year.
Actual compensation will be based on experience, skills, and qualifications.

We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.

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