Technician IV Field Service​/Support

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defense, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centers, with a global network of 3,500 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Perform advanced troubleshooting, repair, and quality testing of Trace detection equipment and Ion Mobility Spectrometry (IMS) components within the Depot. Support reliable service operations through technical expertise, knowledge sharing, inventory coordination, and continuous improvement.

• Troubleshoot, repair, and rework Trace units and IMS components to meet established quality and performance standards.
• Coordinate IMS repair activities, including component availability, repair priorities, and verification of completed repairs.
• Monitor and maintain IMS room fixtures, test equipment, and gas tank levels. Verify proper operation and identify maintenance or replacement needs.
• Provide technical support for IMS repair processes serving Smiths Detection U.S., TSA, European, and Asian service operations.
• Learn new Trace products and share technical knowledge with technicians, including training and support for the IS600 product.
• Identify equipment failures and quality issues through advanced troubleshooting and testing.
• Develop and improve service procedures, with particular emphasis on quality control testing and consistent repair practices.
• Complete accurate service records, data entry, repair documentation, and Quality Assurance Checklists in the applicable service management systems.
• Identify and promptly escale quality concerns, repair issues, and potential customer impacts to the Supervisor or Manager.
• Maintain accurate IMS service inventory through inventory transactions, cycle counts, and reconciliation support.
• Monitor critical inventory levels and coordinate parts availability to support IMS and Trace service operations.
• Perform radiation leak testing in accordance with applicable procedures and compliance requirements, and support the Radiation Safety Officer (RSO).
• Collect, analyze, and present service activity and failure data to support service, product design, and process improvements.
• Prepare monthly and year-to-date IS600 failure summaries and report findings to the Supervisor or Manager, as requested.
• Recommend improvements to technical repair practices, cost efficiency, and service quality.
• Follow and support all safety procedures, practices, and initiatives.
• Participate in assigned Service or Depot projects, including cost savings and continuous improvement initiatives

Required education and experience
—Secondary School Diploma.

Preferred education and experience
—Post Secondary Diploma or Degree

Preferred bilingual with French language proficiency.

3-5

Secondary School Diploma

• Training or experience in a service or manufacturing environment.
• Experience assembling or repairing small, delicate components in a manufacturing setting.
• Experience building or repairing IMS units, drift tubes, subassemblies, and wiring.
• Certification in electronics or related practical experience.
• Advanced knowledge of electronics, IMS technology, and associated troubleshooting and repair methods.
• Ability to read and interpret technical drawings, blueprints, and schematics.
• Strong manual dexterity and proficiency with small hand tools and delicate components.
• Strong verbal and written communication skills, including the ability to document procedures and explain technical information clearly.
• Ability to deliver technical training and presentations to technicians.
• Strong analytical and problem-solving skills.
• Strong organizational skills, with the ability to manage multiple…