Unit Claims Manager – Auto

• Direct and coordinate Adjusters’ and Customer Service Representatives’ claims-processing activities

• Achieve objectives for commitment, excess-cost management, efficiency, and customer service

• Measure team performance and ensure quality claims handling, compliance with standards and procedures, and productivity

• Organize, plan, and control the optimal use of human, financial, and material resources according to budget

• Promote teamwork and guide technical training

• Participate in improving operational processes

• Make team decisions regarding claims processing and indemnity payments in accordance with company standards

• Promote the brand image and business principles to partners

• At least 3 years experience in claims handling
• Demonstrated ability to coach and develop employees’ skills and performance
• Strong decision-making capabilities
• Excellent computer skills and knowledge
• Strong sense of personal responsibility
• Customer-focused and people-oriented
• Ability to create an open and honest environment
• Act with integrity
• Strive for excellence
• Candidates must be eligible to work in Canada from the anticipated start date and throughout employment
• No employer-specific immigration sponsorship or support is provided

Demonstrates expertise in claims processing and team management, with a strong focus on efficiency, compliance, and customer service. Proven ability to coach and develop team members while promoting a collaborative and responsible work environment.

• Claims Handling Experience
• Team Leadership
• Decision-Making Capabilities
• Customer Service Orientation
• Operational Process Improvement

• Claims Processing
• Performance Measurement
• Budget Management
• Quality Assurance
• Technical Training

• Coaching
• Integrity
• Responsibility
• Teamwork
• Communication

• Claims Management
• Compliance Standards
• Customer-Focused
• Indemnity Payments
• Operational Efficiency

• Computer Skills