Manager, Auto Service Operations

** What you'll do
** Reporting to the AVP, Auto Service and Operations, the role of the Manager, Auto Service Operations is to improve in-store processes, strengthen operational execution, and support growth across retail and fleet/commercial Auto Service channels. The Manager, Auto Service Operations will ensure that proper objectives and goals are established, facilitate and drive the team to meet key deliverables, and provide support and insights to Dealers by implementing strategies that effectively manage change, minimize resistance, and ensure smooth execution.

This role will also manage the Fleet/Commercial business for CT Auto Service by supporting program development, partner execution, operational readiness, performance tracking, and continuous improvement across the Dealer network. The successful candidate will demonstrate behaviours aligned to Canadian Tire’s values by being driven to deliver results, courageous in challenging the status quo and making informed decisions, and united in how they collaborate across teams, Dealers, and partners.

This role requires a highly organized individual with strong leadership and influencing skills, the ability to communicate effectively, and a proven track record for delivering quality results.  
* Collaborate directly with Dealer committees to identify opportunities to simplify the business, increase sales and store profitability
* Support the operational execution of retail and fleet/commercial Auto Service priorities, ensuring alignment with enterprise goals, Dealer needs, and customer expectations
* Develop and support strategies that improve overall Auto Service performance, including sales growth, service retention, operational consistency, and customer experience across all business channels
* Partner with internal teams, Dealers, stores, and external stakeholders to define business requirements, resolve operational barriers, and ensure consistent execution of key Auto Service initiatives
* Monitor operational and business performance, identify opportunities to improve service delivery and profitability, and translate insights into actionable recommendations for Dealers and Corporate stakeholders
* Analyze data to make informed decisions, and implement strategies to improve efficiency and productivity
* Prepare and deliver presentations to senior management and stakeholders
* Actively oversee multiple work streams and phases of various projects
* Provide clear, actionable, and timely feedback to allow stakeholders to make better decisions
* Motivate and inspire the team, delegate tasks effectively, and provide guidance and support when needed
* Develop clear communication plans to inform Dealers and their teams of key Auto Service priorities
* Identify problems, analyze them critically, and develop effective solutions
* Track the progress of key operational initiatives, measuring their effectiveness, and adjusting as needed to achieve desired outcomes
* Ensure cross functional alignment and impact is understood and considered with all decisions
* Encourage innovation, foster a culture of learning, and proactively seek opportunities to optimize processes and enhance operational performance
* Demonstrate being driven by proactively identifying opportunities, taking ownership of outcomes, and maintaining focus on priorities that improve customer experience, Dealer profitability, and operational performance
* Demonstrate being courageous by respectfully challenging existing ways of working, making fact-based recommendations, surfacing risks early, and leading through ambiguity and change
* Demonstrate being united by building trusted relationships, aligning stakeholders around shared goals, and creating clear communication pathways across…