Regional Service Coordinator - Multi-Residential

Looking for a company with over 50 years of success and no signs of slowing down? If so, Morguard may be the perfect place for you. As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future. Our Purpose

At Morguard, people are at the center of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

• Access to experienced subject matter experts who provide mentorship and hands‑on learning.
• A wide range of career opportunities across the organization.
• A comprehensive, competitive benefits program that promotes health and wellness.

The Regional Service Coordinator is responsible for assessing the service needs of site team members and linking them to the appropriate internal Regional Maintenance Associate (RMA) resources and external service providers. They will develop a resource directory of RMAs with their area of specialty as well as vendor service for easy coordination.

• Assess the service needs and connect them with the correct RMA team member.
• Create and maintain a directory of service providers and resources
• Create and maintain a database of clients and client needs.
• Overseeing the maintenance of several properties
• Reporting for the Regional Maintenance Managers.
• Gathering and inputting data related to property maintenance and operations.
• Preparing monthly property maintenance reports.
• Maintains up-to-date tolls and equipment inventory management.
• Follow up with RMA’s to ensure completion of work.
• Provide administrative assistance to Regional Maintenance managers.
  
  Excellent communication and time management skills
• Assess issues and provide recommendations to fix problems
• Ensure each site is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with service providers to keep customer base
• Expand the list of resources and providers to ensure there are no gaps in services
• Answer telephones and respond to email inquiries in the office.

• 1-3 years of industry experience or a related customer service experience required
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel

• Excellent customer service and problem-solving skills
• High-quality organizational skills
• The ability to work well under deadlines and to multi-task
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills

• Previous administrative experience preferred.
• Yardi Experience preferred but willing to train.
• Technical/mechanical background would be an asset.

• A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.
• Meaningful opportunities for professional growth and development.
• Exposure to a diverse portfolio of real estate assets across North America.
• A competitive compensation and benefits package designed to…