Senior Manager, Global Effectiveness & Initiatives - Global AML

Title:

Senior Manager, Global Effectiveness & Initiatives - Global AML
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Global Effectiveness & Initiatives leads the execution and delivery of strategic initiatives that enhance the effectiveness, quality, and performance of AML Investigations globally, aligned to the Target Operating Model and enterprise priorities.

The role is responsible for driving end-to-end delivery of initiatives, issue remediation, and continuous improvement efforts, while strengthening quality control, training, and capacity management practices across the function.

The Senior Manager works across stakeholders to ensure timely execution, measurable outcomes, and sustain improvements in investigative effectiveness, supporting a high-quality, risk-based, and efficient Global AML Investigations program.

Is this role right for you? In this role, you will:

Initiatives & Delivery
Leads the execution and delivery of AML Investigations initiatives across people, process, tools, and operating model components. Manages project timelines, dependencies, and stakeholder coordination to ensure successful and timely implementation of initiatives aligned with the Target Operating Model.

Regulatory, Audit & Issue Management
Coordinates responses to regulatory requests, audit findings, and 2nd-line reviews related to AML Investigations. Manages issue tracking, supports root cause analysis, and drives remediation activities to closure, ensuring adherence to timelines and documentation standards.

Resource & Capacity Management Standards
Applies and supports standardized capacity management methodologies to assess workload, resource allocation, and productivity. Produces insights and reporting to inform resource planning decisions and highlights capacity risks or inefficiencies.

Training & Capability Development
Supports the development, rollout, and maintenance of investigator training programs in partnership with the AML Academy. Ensures alignment to current risks, products, and investigative techniques, and tracks completion, effectiveness, and identified capability gaps.

Quality Control
Executes quality control frameworks, including monitoring, testing, and reporting on investigation quality. Identifies trends, gaps, and improvement opportunities, and partners with stakeholders to implement enhancements to quality standards and practices.

Supports the VP, Global Head of AML Investigations , in the strategic coordination and execution of centralized people and engagement activities, including Pulse, employee engagement and recognition initiatives, year-end performance processes and ratings, compensation planning inputs, and internal communications. Acts as a key liaison across the VP’s leadership team to drive alignment, follow-through, and operational cadence.

Flexibility & Cross-Coverage
Supports priorities across the broader Global Design & Standards function to ensure continuity of delivery, cross-coverage, and alignment across initiatives, including standards, quality, training, and capacity management.

Leads and drives a Client-focused culture throughout their team to deepen Client relationships and leverage broader Bank relationships, systems, and knowledge.

Supports the implementation of new AML methodologies and monitoring tools to mitigate new and emerging money laundering (ML)/terrorist financing (TF), and sanctions risks, while conducting ongoing analysis of core operational processes to identify potential procedural gaps and foster an environment of continuous improvement.

Oversees centralized, group-wide information sharing in accordance with policy. Applies this information in managing reputational and…