Senior Manager, Services

The Senior Manager, Walmart Services is responsible for leading Walmart Canada's on-demand third-party platform business, driving eCommerce growth through strategic partnerships, commercial initiatives, and operational excellence. This role oversees relationships with key external partners, including Instacart, Uber, and Door Dash, and collaborates cross-functionally to accelerate sales growth, improve profitability, and enhance the customer experience across the on-demand ecosystem. The position also provides people leadership, coaching, and development for a team of associates, fostering a high-performance culture and building organizational capability.

The Senior Manager, Walmart Services is accountable for developing and executing strategies that drive the growth and profitability of Walmart Canada's on-demand third-party platform business. This role manages relationships with strategic partners, including Instacart, Uber, and Door Dash, identifying opportunities to expand customer reach, increase sales, improve business economics, and enhance the overall customer experience.

The position leads the development and execution of joint business plans with platform partners, leveraging technology enhancements, marketing and promotional programs, assortment strategies, and operational improvements to achieve business objectives. The Senior Manager is responsible for monitoring business performance, identifying growth opportunities, and influencing partner roadmaps to unlock new capabilities that support Walmart Canada's eCommerce strategy.

Working closely with internal stakeholders across Operations, Marketing, Product, Finance, Merchandising, and Digital teams, the Senior Manager aligns priorities, evaluates opportunities, and delivers initiatives that drive customer acquisition, retention, and profitability. This role serves as a key connector between internal teams and external partners, ensuring effective collaboration, clear communication, and successful execution of strategic initiatives.

Additionally, the Senior Manager identifies and evaluates emerging trends within the on-demand commerce and last-mile delivery landscape, assessing market developments, competitive dynamics, and evolving customer expectations. The role is responsible for translating insights into actionable recommendations that support long-term business growth and strengthen Walmart Canada's competitive position.

The position requires strong strategic thinking, relationship management, people leadership, analytical, and commercial leadership skills. The Senior Manager must be comfortable operating in a highly cross-functional environment, influencing without direct authority, managing complex partner relationships, developing talent, and balancing customer, operational, and financial priorities within a fast-paced omnichannel ecosystem.

The Senior Manager is responsible for leading, coaching, and developing a team of associates, providing clear direction, ongoing feedback, and growth opportunities. This role fosters an inclusive, high-performance culture focused on accountability, collaboration, and continuous improvement. The Senior Manager supports talent development through succession planning, capability building, performance management, and career coaching, while empowering associates to deliver business results and achieve their professional goals.

Minimum Qualifications

• Demonstrated experience managing strategic partnerships, business development, eCommerce, digital commerce, or marketplace businesses.
• Experience leading cross-functional initiatives and influencing stakeholders across multiple business functions.
• Strong analytical, commercial, and financial acumen with the…