IWS Team Lead
Job in
Mississauga, Ontario, Canada
Listed on 2026-10-18
Listing for:
DHL Global Forwarding
Full Time
position Listed on 2026-10-18
Job specializations:
-
Management
Operations Management, Supply Chain & Logistics, Regulatory Compliance Specialist
Job Description & How to Apply Below
Lead the IWS team at DHL Global Forwarding in Mississauga while driving operational excellence and team performance. This role emphasizes document management, digitalization initiatives, and cross-department collaboration.
As the IWS Team Lead, you report to the IWS Manager and manage a dynamic team of IWS Specialists. This supervisory role requires extensive knowledge of IWS operations, focusing on customer service and compliance. You'll strategize to enhance team capabilities through training, monitor KPIs, and build strong vendor relationships.
Key Responsibilities:
• Organize daily work for the IWS team
• Ensure compliance in document handling
• Address customer issues for department support
• Monitor supplier performance and improvement
• Identify training needs for team skill development
Requirements:
• Minimum 3-5 years in a supervisory role
• Extensive knowledge of IWS operations
• Strong communication and interpersonal skills
• Process-driven with ownership mentality
• Secondary diploma; college or trade preferred
Drive team performance, manage customer service needs, and lead IWS operations at DHL Global Forwarding in Mississauga.
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