Vice President Operations Client Success
Job in
Mississauga, Ontario, Canada
Listed on 2026-10-22
Listing for:
People Corporation
Full Time
position Listed on 2026-10-22
Job specializations:
-
Management
Operations Management, Change Management, Business Administration, General Management -
Business
Operations Management, Change Management, Business Administration
Job Description & How to Apply Below
Lead client success operations at Benefit Solutions, using operational strategy and performance management to strengthen service delivery across Canada.
As Vice President, Operations, you will guide daily performance across benefits administration, claims administration, customer service, and related functions. You will partner with Technology, Product, Client Success, and business leaders. The mandate includes improving efficiency, quality, consistency, and client outcomes across Benefit Solutions’ growing portfolio.
Key Responsibilities:- Develop operational strategies supporting business objectives and sustainable growth
- Lead performance across benefits and claims administration functions
- Establish KPIs, metrics, and reporting for accountability
- Standardize processes, controls, and performance expectations
- Build and develop a high-performing operations organization
- 15+ years of progressive operational leadership experience
- Benefits administration, group insurance, TPA, or similar experience
- Complex operational teams and service delivery leadership
- Technology and data experience improving business outcomes
- Strategic, collaborative, accountable, and execution-focused leadership
Bring operational leadership, process improvement, and client-focused service expertise to Benefit Solutions’ national portfolio.
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