General Manager – Grocery Store

Company: Food World Plus
Location: Mississauga, Ontario
Salary: $100,000–$130,000 per year
Store Size: 176,000 sq. ft. Full-Service Grocery Store
Position Type: Full-Time | On-Site
Reports To: Ownership / Senior Leadership

Food World Plus is seeking an experienced and results-driven General Manager to lead the overall operations of our 176,000 sq. ft. full-service grocery store.

The General Manager will be responsible for all store departments, operational performance, sales growth, profitability, employee management, and customer satisfaction.

The ideal candidate is a hands-on senior retail leader with extensive grocery industry experience, strong financial and operational knowledge, and the ability to lead a large, multidisciplinary team in a high-volume environment.

• Direct and oversee all daily store operations, ensuring efficiency, profitability, and customer satisfaction.
• Lead all departments, including Produce, Meat, Seafood, Bakery, Dairy, Deli, Frozen, Dry Grocery, Non-Food, and Front-End operations.
• Manage and support department managers, supervisors, and store employees.
• Oversee a large workforce of 100+ employees, ensuring effective leadership, staffing, scheduling, and performance management.
• Develop and implement store-wide operational strategies to achieve sales and profitability targets.
• Manage store budgets, financial reporting, labor costs, gross margins, and operating expenses.
• Monitor key performance indicators, including sales growth, shrink, inventory turnover, customer satisfaction, and employee productivity.
• Ensure consistent inventory management, receiving, stock replenishment, and loss prevention practices.
• Oversee purchasing strategies, vendor relationships, and supplier performance.
• Ensure compliance with food safety, sanitation, workplace health and safety, and applicable regulatory requirements.
• Maintain high merchandising and store presentation standards across all departments.
• Develop staffing plans and oversee recruitment, training, employee development, and succession planning.
• Address employee relations matters, performance concerns, and operational challenges.
• Ensure exceptional customer service and resolve escalated customer concerns.
• Coordinate store promotions, seasonal campaigns, and major merchandising initiatives.
• Identify opportunities to improve store efficiency, reduce operating costs, and increase profitability.
• Work closely with ownership and senior leadership to establish goals, report performance, and support long-term business growth.

• 7+ years of progressive grocery retail management experience, including senior store leadership.
• Previous experience as a General Manager, Store Director, Store Manager, or senior Grocery Operations Manager.
• Experience managing high-volume, large-format grocery stores; 100,000+ sq. ft. preferred.
• Proven experience leading department managers and large teams of 100+ employees.
• Strong knowledge of grocery operations, including fresh departments, dry grocery, inventory control, and merchandising.
• Demonstrated experience managing store budgets, profitability, financial reporting, and labor costs.
• Strong understanding of food safety, sanitation, and workplace health and safety requirements.
• Experience with grocery POS, inventory, reporting, and retail management systems.
• Excellent leadership, communication, decision-making, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple operational priorities.
• Flexible availability, including evenings, weekends, and holidays as required.

• Senior grocery retail leadership
• Multi-department operations management
• Financial performance and profitability
• Strategic planning and execution
• Team building and employee development
• Inventory and shrink management
• Vendor and supplier management
• Operational efficiency and continuous improvement
• Customer-focused leadership
• Problem-solving and decision-making

• Lead a large, 176,000 sq. ft. full-service grocery operation.
• Competitive executive-level salary based on experience.
• Opportunity to influence store operations, profitability, and long-term growth.
• Work closely with ownership and senior leadership.
• Lead and develop an established team of department managers and employees.
• Career advancement opportunities within a growing grocery organization.
• Make a meaningful impact on the customer experience and overall store success.