Queue Master

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products.

Today, we have more than 3,800 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, reaching a revenue of $2.13 billion in 2025.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary
This position is responsible for planning and scheduling the daily process flow operations of materials and production to support of Customer demands for all assortments. The Queue Master will ensure that certain key Customer order fill rates are managed to goal. Work with Materials, Production Operations, and Shipping Departments to generate and lead initiatives that will improve fill rates, inventory goals, service measures and reduce the length of time to service Customers.

Primary Duties

Communicate status of customer orders with Supply Chain Managers and determine availability dates for make to order items for assigned product lines and customers

Ensure daily production plan is met by coordinating of tasks, assigning work priorities, verification and management of documentation associated to area.

Determine appropriate work order quantity and frequency, for assigned product lines, ensuring fill rates and targeted inventory levels are achieved

Identify and resolve daily issues that may affect customer, team or individual goals and objectives

Identify opportunities for process improvement and cost reduction. Work with Product Team to achieve results

Partner with Operations to better understand their needs and develop effective and efficient solutions

Maintain item planning data in SAP

Recognize bottlenecks and advise Supervisor of any concerns.

Mentors and trains new hires on work procedure and processes.

Ensure a good and healthy work environment through the compliance of procedures, company policies, operational and safety standards.

Assist in small parcel department

Other duties as assigned

Qualifications

Proven experience in working within ERP systems is required

Some level of manufacturing planning experience is a plus

Proven experience in a large SKU, fast-paced environment

Working knowledge of material planning principles

Ability to initiate communication and action and to resolve issues both internally and externally in a professional manner

Excellent math skills.

Excellent verbal and written communication skills.

Ability to challenge the status quo

Apply situational leadership and assert ideas

Ability to learn and adapt to new processes and systems

Ability to work with minimal supervision and follow written/verbal instructions.

Good PC skills including Windows, Microsoft Suite, Internet navigation and SAP

Proficient in time management, planning, and forward thinking.

Ability to assist in projects for process improvement.

Ability to follow and promote company policies and procedures.

Good analytical , problem solving, and decision-making skills.

Physical Requirement:
Capability to lift 45…