Channel Communications Specialist

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX
30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and Lend Care.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

The Channel Communication Specialist role is a 4-month contract position that is crucial for Knowledge Management, managing frontline communications and maintaining KM’s intranet content and knowledge base. Reporting to the Senior Manager, Channel Communications & Documenation, this role writes clear and concise communications, manages intakes, updates online documentation for the goeasy frontline team. Success requires skills in communications, time management, documentation, editing for plain language, writing for online audiences, and content & version management.

This is an ideal role for a rising star in communications, knowledge management, corporate training, with opportunities to work closely with many goeasy teams and leaders.

What will you be doing?

• Receive communication intake requests, following up with stakeholders & managing entries on KM’s intake system.
• Write, edit and manage the publication of weekly news stories, social posts and updates to content on the company intranet.
• Provide communications and publishing support for ad hoc updates to online content, as well as projects as needed.
• Conduct routine audits and maintenance of online content, online search and content management systems and catalogues.
• Manage the home pages for the easyfinancial, easyhome and NSSC channels.
• Help team members & stakeholders learn about and follow Knowledge Management’s (KM) process for content governance.
• Apply best practices for UX to help maintain and enhance the user’s experience of KM content so they can find what they need, when they need it.
• Contribute to communications planning and evaluation.
• Contribute to the ongoing development of KM’s content strategy.
• Collaborate with head office support teams and other SMEs to ensure flawless execution of communications & documentation.

What experience do you have?

• Passion for clear communication and online user experience.
• Previous experience or education in the field of technical or professional writing and communications.
• A certificate in technical writing, degree in English, journalism or a related field, or experience working as a writer.
• Strong writing and editing skills, with ability to break down complex ideas and unclear bodies of content into concise, easily absorbed pieces of information.
• Ability to write in both explanatory and procedural styles tailored to specific audiences.
• Knowledge of communications tactics as well as familiarity with documentation design principles and writing in plain language for online audiences.
• Strong collaboration skills, with the ability to help teammates push the boundaries of what has been done before.
• Keen interest in understanding audience needs and user-centred design.
• Ability to relate to different stakeholder perceptions to understand their communication needs and help them…