Marketing Operations Associate MMS

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

The BD Medication Management Solutions (MMS) business combines proven technology with actionable intelligence to prevent medication errors, improve clinician productivity, increase predictability of medication availability, and improve organizational financial performance. At almost every point in the acute or non-acute medication use or management process, safety, efficiency, and costs can be favorably impacted with BD Pyxis™, BD Parata™, BD Alaris™, BD Rowa™ Dose, BD Pyxis™ Med Bank, BD Pyxis™ Pharmacy Keeper™ and BD Health Sight™ solutions.

Marketing Operations Associate
MMS is responsible for independently managing and executing tactical marketing activities associated with BD Canada. The role will work as part of a cross-functional and collaborative team that is responsible for developing and executing a marketing strategy with respect to customer engagements. The marketing operations associate will gain valuable skills in developing competencies in marketing execution, communication, and business acumen. This role will focus on enhancing our brand at conferences and customer engagements, managing capital equipment logistics across the acute care and retail pharmacy space, and oversight of the MMS Customer Experience Centre ensuring high-quality customer experience and alignment with brand standards.

This role is responsible for coordinating and executing end-to-end customer engagement and conference strategies, ensuring alignment with commercial priorities and measurable business outcomes supporting commercial teams with conference and demo execution and will rep or t to the marketing leader for the BD Medication Management Solutions business.

• Working with Product Managers to plan and execute customer engagement activities aligned with defined marketing objectives and KPIs
• Managing local inventory in service depots to ensure efficient & timely delivery of products
• Equipment maintenance:
  Ensuring equipment is operational and ready for demonstration
• Ownership of booking, and preparing and testing of equipment, in the Customer Experience Centre
• Own and continuously improve Customer Experience Centre operations, including scheduling, readiness, and stakeholder coordination

• Working with Product Managers to establish and execute on conference strategies across all platforms, including tracking budget utilization and optimization
• Working with Marketing leader to manage and optimize conference budget
• Manage MMS Conference Calendar, conduct pre- and post- conference meetings with relevant stakeholders, establishing conference and event success metrics, and evaluating return on investment
• Managing lead capture and dissemination
• Ensure quality and timeliness of lead management processes to support commercial follow-up effectiveness
• Working with the conference and shipping vendors on booth and equipment logistics and set-up
• Drive vendor coordination and proactively resolve logistical challenges to ensure seamless execution.
• 15% Travel, overnight travel within Canada and the US for BD Meetings.

• Bachelor’s Degree or College Diploma/Certificate.
• Minimum of 1-3 years sales/marketing experience in the healthcare industry, with an understanding of the…