Field Nurse Case Manager - Ontario
Job in
Mississauga, Ontario, Canada
Listing for:
SUN PHARMA
Full Time
position
Listed on 2026-07-17
Job specializations:
Job Description & How to Apply Below
Driven by a bold pursuit of science and fueled by an unwavering commitment to patients, Sun Pharma is a leading global pharmaceutical company, providing high-quality medicines trusted by healthcare professionals and patients.
As part of our mission to Reach People and Touch Lives, we deliver Innovative Medicines, Generics and Consumer Healthcare products that improve the lives of millions of people. With a broadly diversified portfolio of products that span multiple therapeutic areas, we improve access to effective, affordable treatments that promote better health and well-being.
Job purpose
The Field Nurse Case Manager (FNCM) will play an essential role in supporting patients living with a dermatological disease to improve both their health outcomes and quality of life. They will report to the Medical Director within the Medical Affairs department. FNCM will be accountable for day-to-day nursing and administrative operations of the patient support program (PSP), general oversight within their assigned territory.
The successful candidate will represent Sun Pharma and work closely with the designated PSP.
Duties and responsibilities
FNCM offers enrolment and reimbursement support to physicians and medical case management services to patients. Assist the physician with the completion of program-specific paperwork and follow-up on submissions pertaining to obtaining drug reimbursement/coverage through private and provincial drug formularies to ensure patients have access to their prescribed treatments in a timely manner. Act as a key resource to physicians who are prescribing this medication and continuous support for renewals, and coverage changes.
Educate physicians and/or their staff on various PSP servicesLiaise with physicians’ offices, pharmacies, service providers and other parties to provide comprehensive and coordinated service and resolve issues as they arise.Provide therapy guidelines to manage physician expectations with respect to reimbursementAssist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentationProvide ongoing support and updates to physicians on their patientsCustomize current program elements to meet the needs of assigned physicians: adjust based on in-clinic and remote MD needs.Provide product supportParticipate in scheduled physician meetings with Sun Pharma or PSP personnelRegular travel to various physician officesResponsible for defined key performance indicators with in the given territoryActs as a liaison between PSP and external clinical staffParticipate in quality assurance activities and continuous improvement initiativesProvide in-person and virtual support to internal and external stakeholders.Work directly with PSP and clinic to secure funding for patient’s therapiesAdhere to Performance Standards and Procedures required by SUN and the PSPAdditional responsibility (Only applicable to customer facing roles)
Report any adverse event received from customers for company products to the pharmacovigilance department / Drug Safety on the same day or within 1 business day
Qualifications
Graduate of Registered Nursing Program and Registered/Licensed Practical Nursing program holding current registration for Ontario province is required.Minimum 2 years’ experience in Patient Support Programs or equivalent is requiredAbility to engage with a physician and their staff as a trusted and well-informed medical counterpartAbility to resolve conflict in a professional mannerStrong sense of organization and attention to detail, accurate data collectionSelf-regulation of time management and the ability to multi-task and adhere to deadlinesFamiliarity with PIPEDA and how it applies in a confidential patient environmentAbility to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environmentAdhere to Performance Standards and Procedures required by the PSP (Patient Support Program)Previous Case Manager experience or Drug Reimbursement Navigation experience would be an asset.Understanding of provincial and private coverage criteria, Special Authorization processes and how…
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