Nurse Practitioner Lead

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.

We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

The Nurse Practitioner Lead is a licensed Nurse Practitioner in Canada who provides virtual health care, education, and support to patients in accordance with applicable provincial licensing requirements and regulations governing cross-jurisdictional care.

In this role, you will combine direct patient care with clinical and team leadership. As a key point of contact for patients, you will provide convenient, timely, and patient-centred virtual care ranging from the assessment and treatment of minor acute conditions to health coaching and ongoing support for a variety of health needs.

You will assess and triage patient concerns, develop appropriate clinical recommendations and care plans, prescribe and evaluate treatments within your scope of practice, and support patients in achieving improved health outcomes. Care may be delivered through multiple virtual channels, including secure messaging, phone, and video conference. When appropriate, you will also refer patients to other health care providers, facilities, and community-based resources.

As the Nurse Practitioner Lead, you will provide day-to-day leadership and clinical support to a team of Nurse Practitioners. You will serve as a clinical subject matter expert, support quality and program improvements, contribute to policy development, and help build the knowledge and capabilities of the NP team.

Working collaboratively with Registered Nurses, Registered Dietitians, Pharmacists, and other health care and operations professionals, you will help deliver a seamless and meaningful patient experience while using your clinical judgment and critical thinking skills to develop, implement, and evaluate comprehensive care plans.

• Provide high-quality, evidence-based virtual care to patients across a broad range of health conditions and clinical needs.

• Assess and triage patient concerns, establish clinical diagnoses, develop treatment plans, prescribe within scope of practice, and evaluate patient outcomes.

• Educate, counsel, coach, and advocate for patients while demonstrating compassion, empathy, and a commitment to promoting healthy lifestyles.

• Apply nursing processes, critical thinking, clinical judgment, problem-solving, and evidence-based decision-making to patient care.

• Manage and provide day-to-day leadership to a team of Nurse Practitioners.

• Support onboarding, knowledge development, and ongoing clinical education for new and existing Nurse Practitioners.

• Provide guidance and support for day-to-day clinical questions and escalations.

• Act as a front-line clinical subject matter expert for quality improvement initiatives, program enhancements, and new clinical services.

• Contribute to the review, development, implementation, and communication of clinical policies, procedures, and best practices.

• Provide clinical coverage and support for NP accountabilities during planned absences and as operational needs arise.

• Participate in the ongoing development and improvement of the virtual care program, including collaboration with patients, health care providers, and internal stakeholders.

• Champion the virtual care program and identify opportunities to enhance clinical quality, patient experience, and operational effectiveness.

• Refer patients to appropriate health care providers, facilities, specialists, and community-based resources when required.

• Ensure care is delivered in accordance with applicable professional standards, organizational policies, privacy requirements, and provincial and federal legislation.

• Maintain…