Quality Standards Specialist at Shoppers Drug Mart

Elevate patient care at Shoppers Drug Mart as a Quality Standards and Assurance Specialist in Mississauga, Ontario. Drive quality improvements based on robust evaluation standards and enhance compliance through strategic insights.

As a full-time Quality Standards Specialist, you’ll define and maintain quality evaluation criteria, ensuring stakeholder interactions meet established benchmarks. You'll also review program requirements critically and create clear, testable evaluation criteria. The role is pivotal as you support training, coach operations, and sustain documentation for audit readiness.

Key Responsibilities:

• Own quality evaluation criteria and documentation standards

• Review and standardize program requirements and SOPs

• Conduct expert reviews of escalated interactions

• Lead calibration sessions for consistent scoring methodology

• Analyse quality data to identify trends and root causes

Requirements:

• Experience in quality or compliance in healthcare

• Strong analytical skills with performance data

• Ability to write clear evaluation criteria

• Familiarity with monitoring and analytics tools

• Excellent documentation habits and attention to detail

Contribute your expertise in quality assurance at Shoppers Drug Mart to ensure exceptional patient interactions.