Director, Quality, Safety and Privacy Officer

Full-Time Permanent Professional Main Office, Mississauga, ON, CA

9 days ago Requisition

Salary Range: $98,968.67 To $ Annually

The Director Quality, Safety and Privacy Officer is responsible for advancing client safety, service quality, organizational performance, privacy protection, risk mitigation and data-driven decision-making through an integrated approach to continuous improvement. The role is responsible for the strategic and operational leadership for quality improvement, client safety, accreditation and privacy initiatives across SHIP.

As a valued member of the senior leadership team, this role leads quality improvement activities to promote a culture of quality and client safety using evidence to improve client outcomes and developing quality improvement efforts within the organization, including leading, coaching and building capacity of cross-functional teams.

This position oversees all activities related to the implementation of, and adherence to, the organization’s privacy program and ensures operational procedures are in compliance with relevant privacy laws. The individual will manage expectations of organizations and employees about how information is collected, used, accessed, and disclosed.

• Leads quality improvement, client safety and accreditation strategies
• Operationalizes quality, client safety, accreditation and experience priorities by partnering with operational and clinical leaders to embed improvement initiatives into day-to-day operations
• Provides strategic leadership and accountability for the client safety portfolio, including serious event review, organizational learning and system-level improvement
• Leads accreditation readiness activities and supports achievement of Accreditation Canada standards and Required Organizational Practices
• In conjunction with program managers and directors develops, implements, and monitors quality improvement initiatives and maintains the Quality Dashboard
• Develops and encourages alignment between departments to ensure consistent and appropriate organizational direction through structured data and documentation
• Directs process improvement by identifying and implementing changes in work process that produce measurable improvements
• Uses Quality Improvement methodologies and practices (i.e. Plan-Do-Study-Act, 5s, Risk Assessments, Failure Mode and Effects Analysis, , Lean Six Sigma)
• Works with peers and CHHO to develop, monitor and evaluate services, systems and organizational structures to ensure efficient and effective delivery of quality of services
• Assists and supports programs in developing appropriate metrics, key performance indicators and policies and procedures
• Provide RFP/Proposal/Contract feedback regarding quality/privacy/indemnity issues
• Supports the response to client, family and other relevant stakeholders for the Opinions, Complaints and Compliments process
• Coordinates and liaises with legal counsel for client complaints and other such legal matters

• Develops, updates and provides information regarding records management policy statements, privacy policies and procedures
• Maintains policies and procedures related to Personal Health Information (PHI) access and use; ensures strict adherence by all staff with access to PHI
• Ensures personal health information and confidential information of staff, clients, partners and potential web-site visitors is maintained through the application of current policies and procedures that reinforce privacy protection
• Conducts privacy audits
• Receives and investigates actual or suspected information security and privacy incidents and breaches
• Responds to and investigates complaints about privacy…