Quality Assurance Specialist Patient Support

Quality assurance expertise meets patient support at Shoppers Drug Mart in Mississauga, with standards, scoring, and compliance at the center.
The Quality Standards and Assurance Specialist defines and maintains evaluation criteria across Patient Support Programs. You will assess interactions, validate monitoring outputs, and convert findings into measurable improvement. The work requires analytical capability, clear criteria writing, sound judgment, and meticulous documentation.

Key Responsibilities:

Own quality criteria, scoring methodology, weightings, and documentation standards
Evaluate complex patient and stakeholder interactions against requirements
Calibrate, validate, and adjudicate automated monitoring results
Identify trends, risks, root causes, and compliance gaps
Support corrective actions, coaching, training, and audit readiness
Requirements:
Experience in quality, compliance, or audit within regulated healthcare
Strong analytical capability across large volumes of performance data
Ability to assess tone, empathy, distress, and clinical sensitivity
Ability to write clear, consistently applied evaluation criteria
Meticulous documentation habits and an audit mindset
Apply quality standards, analytical judgment, and compliance insight to strengthen Patient Support Programs at Shoppers Drug Mart.