Community Manager

Company Overview: Kipling is one of Canada’s largest and most successful independent full-service property management companies. Our core focus is property management – both commercial and residential. With offices in Toronto, Kitchener-Waterloo, Calgary and Edmonton, Kipling currently manages over 28M square feet across 150 properties of various asset classes across Canada. Our reputation is built on trust, integrity, professionalism, and strong leadership, while our hands-on approach allows us to focus on creating well-managed and profitable investments for our clients:
Trusted partners managing your real estate investments.

Position summary: Kipling is currently looking for a Community Manager to oversee a propertylocatedin Mississauga. This is a full-time and permanent position. Reporting to the Property Manager, the Community Manager must have a service-oriented approach, excellent communication skills, be willing to work flexible hours including month-end requirements and be confident and comfortable as the building’s liaison with the residents and the community.

Responsibilities:

Customer Service:

• Professionally and courteously handle all inquiries, feedback,complaints or concerns. Ensurea high levelof resident relations ismaintainedthrough regular contact and proactive attention to resident needs
• Consistently focus on providing superior customer service
• Meet and interact with residents and prospective residents in a courteous and professional manner
• Foster a strong customer service culture among all staff
• Promotea strong senseof community
• Welcome andassistall residents and visitors in the office
• Answer and direct all incoming telephone calls in a courteous and professional manner
• Liaise with building staff and contract staff to resolve resident maintenance issues as expeditiously as possible
• Assist General Manager as required,including:typing, photocopying, formatting documents, telephone calls and preparing reports
• Complete other duties as assigned

Leasing:

• Encourage appointments or viewings with all prospective resident phone calls, online registrations, emails or walk- ins
• Secure appointments and conduct property and show suite tours with all prospective residents
• Ensure all walk-ins are provided with a property tour, including suite showings – an appointment is not required
• Engage in highest level of professional sales techniques to sell the property to prospective residents in order toobtain a commitment to lease
• Follow-up with all prospective residents in order to overcome any objections, with an overall focus on obtaining a signed lease. These calls should be conducted within 24 hours of theinitialcontact.
• Regularly inspect upcoming suite availabilities prior to showing to prospective residents
• Ensure that all suites are returned to “rent ready” condition as soon as possible on becoming available
• Inspect all vacant units daily to ensure suites are inoptimalcondition for showings/appointments
• Negotiate leases to achieveoptimumvalue for the property

Administration and Reporting:

• Review andsubmitchanges to leasing reports as directed
• Complete andmaintaina consistent andaccuratetraffic report andsubmiton a weekly basis
• Register all prospective residents using Yardi or other software as required
• Collect and complete all pertinent information on the lease application form and forward to the General Manager for approval; obtain the completed bank form, employmentlettersand cheques (or money orders) for first and last month’s rent
• Complete and/ormonitoronline background checks, complete and execute the signing of all leases, schedules, assignments,transfers and addendum forms according to established policies and procedures.
• Personally, notify all applicants of the General Manager’s decision (approved or declined) with respect to rental applications
• Assemble and provide move-in packages to new residents
• Coordinate reservations of elevators for move-ins and move-outs
• Promote accepted applicants to join the online payment program or Pre-Authorized-Payment program (PAP)
• Assist with the completion of incoming and outgoing suite inspections and document as required
• Activelymonitordeficiencies in suites andcommon areasand produce…