Retail Customer Service Supervisor

Join Pet Smart as a Retail Customer Service Supervisor and lead the way in delivering outstanding service to pet parents. This pivotal role focuses on associate engagement and customer experience initiatives. As the Experience Lead, you will guide your team to achieve sales and service targets while creating an inviting environment for shoppers.

Your management will play a vital role in pet adoptions and coordinating store events, all while fostering team spirit and associate development.

• Train, mentor, and evaluate associate performance
• Ensure customer satisfaction through outstanding service
• Collaborate on marketing and event promotion for pets
• Maintain a clean and safe environment for pets and customers
• Process transactions accurately using the POS system

• Minimum two years of experience in retail customer service
• Leadership experience is advantageous
• Full-time availability with flexibility required
• Proficient in computer and communication skills
• Capable of lifting heavy objects and working with animals

Help create a warm and responsible setting for pets and their parents at Pet Smart.