Service Coordinator

Service Coordinator – Mississauga (Prevost, Volvo Group Canada Inc.)

• Provide and maintain repair schedules for major and minor accounts, setting up work for all shifts to maximize productivity.
• Gather information for present and scheduled jobs to procure necessary parts and materials, perform vehicle walk‑arounds with customers, prepare estimates, and follow up.
• Document service schedules for customer vehicles and follow up on future appointments.
• Keep customers informed on completion times, delays, and changes to estimates while building relationships.
• Prepare, process, and ensure the accuracy of all repair and warranty work orders and warranty coding.
• Maintain a constant flow of work into the service department and fill empty time periods.
• Work under ISO operational procedures and maintain branch service records.
• Seek opportunities to increase service sales.

• Permanent position.
• Salary of $75,000–$90,000 per year, depending on experience.
• Minimum of 5 weeks vacation.
• Comprehensive group insurance paid 100% by the company.
• Retirement plan with employer contribution up to 7%.
• Telemedicine program.
• Hybrid working mode.
• Unique work environment.
• Annual performance bonuses.

• High school degree or equivalent and either 1 year in the automotive/heavy duty industry or 2 years of on‑the‑job related experience.
• Ability to estimate mechanical repairs.
• Strong computer knowledge:
  Microsoft Office.
• Knowledge of SAP software (asset).
• Background in service and parts.

• Prevost is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal/Native American status or any other legally protected factor. Disability‑related accommodations are available on request for candidates taking part in all aspects of the selection process.