Studio Operations and Customer Experience Coordinator

What Success Looks Like Here

For our client, success isn't simply about completing a task. It's about ensuring every customer interaction, order, project, and experience is executed seamlessly from beginning to end. That level of excellence requires someone who can anticipate needs, notice details others miss, solve problems before they grow, and help keep every part of the business moving with clarity and momentum.

As a key member of the team, you will help ensure customer orders, retail operations, client experiences, and internal workflows run smoothly from start to finish.

• Coordinating customer orders and ensuring successful fulfillment
• Supporting customer communication with professionalism, responsiveness, and care
• Maintaining exceptional attention to detail and quality standards
• Ensuring deliverables are complete, polished, and ready for execution
• Supporting daily retail operations and customer experience initiatives
• Helping manage inventory accuracy and operational readiness
• Organizing systems, records, and operational processes
• Supporting scheduling, logistics, and workflow management
• Assisting with merchandising, presentation, and maintaining a polished retail environment
• Maintaining an organized, professional, and inspiring workspace
• Assisting leadership with special projects and growth initiatives
• Identifying opportunities to improve efficiency, systems, and the overall customer experience
• Contributing to the continued growth and success of the organization

The ideal candidate is someone who naturally brings structure to complexity and takes ownership without needing constant direction.

• Create order and clarity wherever you go
• Notice details that others miss
• Anticipate needs and solve problems proactively
• Remain calm and organized in a fast-paced workplace
• Enjoy building and improving systems
• Communicate clearly and confidently
• Learn new technology and software quickly
• Are highly proficient with computers, email, Microsoft Office, and business systems
• Take pride in seeing work through to completion
• Enjoy supporting others and helping teams succeed
• Have experience in retail, operations, customer service, hospitality, or a related environment (considered an asset)

• You enjoy making things run smoothly.
• You instinctively spot gaps and opportunities for improvement.
• You appreciate both creativity and operational excellence.
• You care deeply about quality, customer experience, and execution.
• You are energized by making a meaningful impact within a growing business.
• You are comfortable shifting between customer-facing responsibilities and behind-the-scenes operational work.
• You don't wait to be asked. You see what needs attention and take action.

• Fast-paced and collaborative
• High standards with a supportive team culture
• Variety in day-to-day responsibilities
• Opportunity to contribute directly to business growth
• Small team environment with meaningful visibility and impact
• Busy seasonal periods and special events throughout the year
• Creative energy combined with operational excellence

This is a full-time position, typically working during regular business hours. Some flexibility may be required during peak periods, special events, and key business initiatives. Occasional weekend availability may be required based on the nature of the business.

$24-26 per hour, commensurate with experience and qualifications.